Front of House team member

Lighthouse Hotel Management; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent hotel management company is seeking a Front of House Team Member for the Courtyard by Marriott at Luton Airport. This role is crucial in providing a warm welcome and ensuring smooth operations in a busy hotel environment. Key tasks include guest interactions, managing check-ins, and assisting the catering team. Applicants should have excellent communication skills and a friendly, customer-focused attitude. Competitive hourly pay and flexible working hours are offered.

Benefits

Employee discounts on hotel stays

Training and development opportunities

Friendly working environment

Qualifications

• Preferred experience in hospitality or customer service.
• Friendly and approachable manner required.
• Flexible approach to working hours is necessary.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Manage guest enquiries and provide information.
• Coordinate with housekeeping to maintain cleanliness.

Skills

Excellent communication skills

Interpersonal skills

Ability to work under pressure

Basic IT skills

Team player

Fluent English

Job description

Front of House Team Member – Courtyard by Marriott, Luton Airport

Location: Courtyard by Marriott, Luton Airport

Employment Type: Casual Contract

Salary: £12.31 per Hour

Join the Lighthouse Hotel Management team at the Courtyard by Marriott, Luton Airport, as a vital Front of House Team Member. This role is essential to delivering the warm, welcoming experience our guests expect and ensuring smooth daily operations in our busy hotel environment.

About the Role

As a Front of House Team Member, you will be the first point of contact for our guests, representing the friendly and professional face of the hotel. Your role involves greeting guests, managing check-ins and check-outs, answering enquiries, and supporting the catering and hospitality teams to provide an exceptional customer experience.

Key Responsibilities

• Warmly welcome and assist guests upon arrival and departure, ensuring a positive first and last impression.
• Manage the check-in and check-out process efficiently using the hotel’s reservation system.
• Answer guest enquiries in person, by phone, or email, providing accurate information about the hotel’s services and local area.
• Coordinate with housekeeping and maintenance teams to ensure rooms and public areas meet high standards of cleanliness and presentation.
• Support the catering team during meal service times, including assisting with seating arrangements and guest requests.
• Handle guest feedback professionally and elevate any issues to management promptly.
• Maintain the reception area tidy and well-organised at all times.
• Adhere to health and safety, data protection, and company policies and procedures.

Qualifications & Skills

• Previous experience in a hospitality or customer service role is preferred.
• Excellent communication and interpersonal skills with a friendly and approachable manner.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
• Basic IT skills, including familiarity with hotel booking systems or the ability to quickly learn new software.
• A flexible approach to working hours, including early mornings, evenings, weekends, and public holidays.
• Strong team player with a positive attitude and a commitment to delivering outstanding customer service.
• Fluent English, both spoken and written.

Benefits

• Opportunity to gain valuable experience in a globally recognised hotel brand.
• Training and development opportunities to enhance your hospitality skills.
• Friendly, supportive working environment within a dedicated team.
• Employee discounts on hotel stays and dining, where applicable.
• Access to flexible working hours suited to your lifestyle.

Why Join Us?

At Lighthouse Hotel Management, we believe our Front of House Team Members are the heart of our guest experience. We are committed to creating a welcoming and inclusive workplace where you can thrive and grow your career in hospitality. If you’re passionate about delivering excellent service and enjoy working as part of a team, this is the perfect role for you.

How to Apply

If you are ready to take on this exciting part-time role at Courtyard by Marriott, Luton Airport, please submit your CV and a brief cover letter outlining your suitability for the position. We look forward to welcoming you to our team!