Front of House Team Member

Social Pub And Kitchen - Stonegate Group; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Chester is seeking a Front of House Team Member to join their team at Off The Wall. The role focuses on creating a positive experience for guests through teamwork and excellent customer service. The ideal candidate will engage confidently with guests and support a clean and safe environment. This position offers various perks, including discounts and flexible working hours.

Benefits

25% off food and drink for all staff and friends

Online benefits portal with discounts

VIP entry to pubs and bars

Discounted hotel rates

Flexible working hours

Corporate discounts at David Lloyd

Discounted dental insurance

Early access to earned wages

Qualifications

• Ability to connect with the team and help create a positive experience for guests.
• Help prepare and serve food and drinks.
• Offer friendly recommendations and maintain a clean environment.

Responsibilities

• Prepare and serve food and drinks.
• Provide friendly recommendations to enhance guest experience.
• Maintain a clean and safe environment for all.

Skills

Teamwork

Customer service

Communication

Job description

Location

Off The Wall

Position

Front of House Team Member

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

At Off The Wall, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.

Can you

• Help prepare and serve our delicious food and drinks at Off The Wall.
• Offer friendly recommendations to enhance the guest experience.
• Contribute to maintaining a clean and safe environment for guests and team members.

About us

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. Off The Wall is situated directly opposite the historic Roman amphitheatre in the heart of Chester city centre. Famous for food, live sport and late-night entertainment, Off the Wall has something for everyone and is a very popular destination for both locals and students.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• David Lloyd Corporate Discount Rates
• Discounted Dental Insurance
• Stream – Early access to your earned wages

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Off The Wall directly.