Front of House Team Member

The Inn Collection Group; Cartmel Fell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality group in the United Kingdom is seeking individuals for front of house roles. You will be responsible for welcoming guests, taking orders, and serving food and drinks. The position requires a strong passion for customer service and the ability to thrive in a fast-paced environment. In addition, you will be part of a lively team that enhances the guest experience. The role offers various perks such as discounts and support for development.

Benefits

Extra paid holiday for birthdays

Support from Lead-Inn development program

Paid breaks

50% off food at any of our Inns

Discounted stays during certain months

1/3 off room bookings all year

£50 for same-day bookings

15% off bed and breakfast for loved ones

Employee Assistance Programme

Tronc for tips

Contributions to charity through Give-inn back scheme

Recognition as Best Pub Employer at PublicanAwards

Qualifications

• Passion for customer service.
• Thrive in a fast-paced environment.
• Commitment to delivering exceptional experiences.

Responsibilities

• Greet guests and welcome them as the first smile.
• Take orders and serve dishes from the kitchen.
• Recommend drinks from our selection.

Skills

Passion for customer service

Ability to thrive in a fast-paced environment

Commitment to delivering exceptional experiences

Job description

About the Role

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service and are committed to delivering exceptional experiences, we think you’ll fit right inn…

Responsibilities

• Greet guests and welcome them as the first smile and face.
• Take orders and serve dishes from the kitchen.
• Recommend drinks from our selection to guests.
• Maintain a lively and enjoyable atmosphere to ensure guests love to visit.
• Deliver exceptional experiences with professionalism and enthusiasm.

Qualifications

• Passion for customer service.
• Thrives in a fast-paced environment.
• Commitment to delivering exceptional experiences.
• Age related pay rates apply for Under 21s.

Benefits & perks

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there with our Employee Assistance Programme.
• Tronc (…that’s tips to me and you).
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the PublicanAwards.

Location & View

The Angel Inn, Bowness, is perched above Lake Windermere, offering stunning views of the fells and surrounding countryside. Its elevated position makes it a standout destination, perfect for those looking to take in the breathtaking beauty of the Lake District.

How to apply

Watch Megan's video to learn more about our front‑of‑house roles. https://careers.innCollectiongroup.com/join-inn