Front of House Team Member

Fenwick Limited; Canterbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Fenwick Limited as a Front of House team member at their restaurant in Canterbury. You will provide authentic hospitality, contribute to customer satisfaction, and enjoy benefits such as flexible working hours, a competitive salary, and various perks to enhance your work-life balance.

Benefits

25% Colleague Discount

28 days annual leave, increasing with service

Birthday day off

Holiday Purchase Scheme

Business Dress Loan Scheme

WeCare health support

Cycle to Work scheme

Pension scheme

Qualifications

• Customer-facing experience desirable, but not essential.
• Positive attitude and adaptability in fast-paced environments.
• Willingness to learn and grow within the role.

Responsibilities

• Ensure customers experience excellent service and hospitality.
• Maintain cleanliness and tidiness of the restaurant.
• Share knowledge of the menu with customers.

Skills

Excellent communication

Interpersonal skills

Adaptability

Passion for hospitality

Job description

Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven who will help ensure our customers experience our famous hospitality when visiting The Eatery restaurant in Canterbury!

Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance.

Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.

We are currently recruiting for the below contracts:

• 1x 36.5 hours per week - Perm Contract
• 1x 36.5 hours per week - Fixed Term 6 month contract

About the Candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed‿

• A proven track record in a customer-facing role within a similar business is desirable, but not essential
• Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment
• Demonstrates a passion for the hospitality industry and a willingness to learn and grow within the role
• Excellent communication and strong interpersonal skills are essential for this role

We offer a competitive salary and benefits package including:

• 25% Colleague Discount (across most areas)
• 28 days annual leave (inc bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• Holiday Purchase Scheme - option to buy up to 5 days leave
• Business Dress Loan Scheme - interest free loan to buy clothes for work
• WeCare - 24/7 GP, mental health support service, get fit schemes and more
• 'Perks*' - a great way to get discounts, exclusive deals and cashback
• Cycle to Work scheme
• Pension scheme

About Fenwick

Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.

We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution.Following the success of our 15 own-bought restaurants and valued restaurant concession partners across our 8 stores; our restaurant business offers an un-rivalled dining experience, showcasing our famous Fenwick hospitality.