Front of House Team Member

Forza Foods Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent food service company is seeking a Front of House Team Member in Birmingham. The ideal candidate will have a warm personality, a passion for great food, and the ability to create memorable experiences for guests. This role includes responsibilities such as greeting customers, serving products quickly, and maintaining high standards of cleanliness. Join a vibrant team offering competitive salary, perks including LEON food on shift, and discounts for friends and family.

Benefits

Competitive salary

LEON food on shift

50% discount for friends and family

Employer Pension Scheme

24/7 online GP service

Employee Assistance Programme

Exclusive insurance rates

Additional fantastic benefits

Qualifications

• Genuine interest in LEON’s values and guest experience.
• Ability to express ideas clearly and engagingly.

Responsibilities

• Greet guests and teammates warmly.
• Serve food and drinks quickly during peak times.
• Guide customers through the menu.
• Maintain cleanliness and organization in store.
• Train and mentor new colleagues.
• Resolve guest queries with care.

Skills

Warm, welcoming personality

Passion for great food

Team spirit and positive attitude

Strong attention to detail

Good command of English

Willingness to learn

Job description

About the Role

Join the LEON Family as a Front of House Team Member - Naturally Fast Food That’s Good for You and the Planet!

Position Details:

• Schedule: 16 hours per week (flexible)
• Location: Leon, Birmingham
• Contract Type: Permanent

At LEON, we believe in serving food that not only tastes good but does good. We’re on the lookout for a passionate and reliable Front of House Team Member to join our vibrant team in one of our London retail food stores.

About the Role

Be the welcoming face of LEON, greeting every guest and teammate with warmth and positivity. You’ll serve food and drinks confidently and quickly, guide customers through the menu, and keep the store clean, safe, and well‑organised. You’ll also support new team members, resolve customer queries with care, and maintain high standards of presentation.

Key Responsibilities

• Greet every guest and teammate with genuine warmth and positivity.
• Serve food and drinks quickly and confidently – within 30 seconds during peak times.
• Know the menu inside out and guide customers to their perfect choice.
• Keep counters, tills, and store areas spotless, safe, and well‑organised.
• Communicate clearly with the kitchen and sprinter teams to keep service flowing.
• Support your team by training and mentoring new LEON colleagues.
• Handle guest queries with care and help resolve issues when needed.
• Maintain high standards of food presentation and cleanliness at all times.

What We Are Looking For

• A warm, welcoming personality that makes customers and teammates feel at home.
• Passion for great food, fast service, and creating memorable experiences.
• Team spirit and a positive attitude that lifts others around you.
• Strong attention to detail and pride in maintaining a clean, safe environment.
• Willingness to learn, grow, and take on new challenges.
• Confidence in communicating clearly and engagingly with customers and colleagues.
• Good command of English and ability to express ideas with clarity and energy.
• Genuine interest in LEON’s values, food, and guest experience.

What We Offer

• ✨ A role at the heart of a leading international brand, within a dynamic and forward‑thinking team.
• 💰 Competitive salary.
• 🍽️ LEON food on shift, plus 50% discount for friends and family.
• 💼 Employer Pension Scheme.
• 🧑⚕️ Smart Health – Access to Smart Health, a 24/7 online GP service.
• 🧠 Employee Assistance Programme – Confidential advice and support for personal or work‑related challenges.
• 📋 Essential Insurance – Exclusive rates on Life Insurance, Critical Illness Cover, and Income Protection.
• 🎁 Plus lots more! Depending on job band, other fantastic benefits are also available.

Like what you’ve read? Then do your research, update your CV, and once you’re ready, hit the apply button. Don’t delay, apply today! 🚀

About Us

At LEON, we’re redefining what fast food can be: feel‑good fuel that powers your day, without compromising on flavour or the planet. We believe fast food should energise, not slow you down. Born from a simple idea shared by three friends in 2004, we set out to make fast, nutritious, and delicious food accessible to everyone. Our vibrant, high‑protein menu is freshly prepared, packed with plants, good fats, and bold flavours inspired by ingredients from around the world.

Today, LEON is more than just ‘a place to eat’; we’re an omnichannel brand, bringing our feel‑good food to life across restaurants, travel hubs, grocery aisles, bestselling cookbooks, and beyond. We're a team guided by strong values, placing kindness at the heart of everything we do, from random acts of kindness to speaking openly and honestly. We celebrate achievements as a team, embracing challenges and striving to win together. Sustainability shapes our decisions, ensuring they're beneficial for our people, our business, and the planet.