Front of House Team Leader - Rope & Anchor

JW Lees; Altrincham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading brewery and hospitality company is seeking a Front of House Team Leader to enhance the customer experience at the Rope and Anchor. The ideal candidate will have previous experience in a similar environment and strong leadership skills. In this role, you will be responsible for running shifts, demonstrating exceptional customer service, and motivating your team. Benefits include competitive pay, cash tips, bonuses, and staff discounts. Ensure a great career progression in a supportive environment.

Benefits

Competitive pay plus cash tips

Annual profit share bonus

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels

24 hour confidential wellbeing support

Career development opportunities

No late-night shifts

Qualifications

• Previous experience in a similar environment is essential.
• Access to your own transport is essential due to location.

Responsibilities

• Pulling pints and serving food.
• Leading shifts and providing excellent customer service.
• Demonstrating great leadership qualities.

Skills

Communication

Leadership

Team player

Job description

Overview

We are looking for a Front of House Team Leader to join our fabulous team at the Rope and Anchor, Dunham Massey.

What we offer our Front of House Team Leaders

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes, including advancement to roles such as Assistant Manager
• Enhanced maternity, paternity and adoption policiesAccess to JW BenefitHub, giving you access to a huge range of high street and online discounts
• No late-night shifts; the latest closing time is 10:00pm

What a Front of House Team Leader does at JW Lees

• Pulling pints and serving food is only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and run shifts; it’s key that providing excellent customer service and motivating your team is something that you’re passionate about
• The ability to demonstrate great leadership qualities along with being a great team player

What you’ll need

• Previous experience in a similar environment is essential
• Due to the remote location of the site, access to your own transport is essential

About JW Lees

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together