Front of House Team Leader: Member Experience & Ops

Nuffield Health; Uxbridge; On-site; GBP 27,000; Full time

Job summary

A leading health and fitness provider in Uxbridge is seeking a Front of House Team Leader to ensure professional customer service and operational excellence. This full-time role involves managing the reception, supporting fitness services, and delivering outstanding client interactions. Candidates should have supervisory experience, strong resource management skills, and a background in hospitality or leisure. The role offers a competitive salary and a range of wellbeing benefits including gym membership and health assessments.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Outstanding communication and customer service skills.
• Approachable, personable, and adaptive to different situations.
• Energetic team player with exceptional planning and organizing skills.

Responsibilities

• Deliver and ensure professional customer service.
• Manage diary and resource planning effectively.
• Meet and greet visitors, maintaining reception standards.

Skills

Supervisory experience

High quality client service interaction

Strong resource management skills

Ability to prioritise and manage workload

Experience in administrative/office environment

Ability to multi-task and work under pressure

Self & team motivator

Flexibility to cover staff absences

Job description

A leading health and fitness provider in Uxbridge is seeking a Front of House Team Leader to ensure professional customer service and operational excellence. This full-time role involves managing the reception, supporting fitness services, and delivering outstanding client interactions. Candidates should have supervisory experience, strong resource management skills, and a background in hospitality or leisure. The role offers a competitive salary and a range of wellbeing benefits including gym membership and health assessments.