Front of House Team Leader

Stonegate Group; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hospitality company is looking for an experienced Front of House Team Leader for The Joiners in London. In this role, you’ll lead and motivate your team to ensure an exceptional guest experience, maintain operational consistency, and create a welcoming atmosphere. Ideal candidates will have a passion for customer service and hospitality, along with strong leadership skills. The role offers various benefits including discounts and flexible working conditions.

Benefits

25% off food and drink via Reward Card

Online benefits portal with discounts

VIP entry to pubs and bars

Hotel discounts

Flexible working options

Discounted rates at gyms

Discounted dental insurance

Early access to wages

Development programs

Qualifications

• Proven experience in a leadership role within the hospitality industry.
• Passion for customer service and creating memorable guest experiences.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Lead and motivate the team to deliver an amazing guest experience.
• Maintain smooth operations and consistency across services.
• Foster a welcoming environment for guests.

Skills

Leadership

Team Motivation

Customer Service

Job description

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Joiners.

Key responsibilities

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

About Us

A little bit about us… At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it's on, and we are the place to watch it. The Joiners, London, is a stylish yet rustic pub, boasting stunning outside areas. We have a wide range of food and drink, including craft, quality wines, and real ales. All the big games are shown live on large HD screens, making this crafty bar the ultimate fan zone for all sports. We can also host special occasions with a variety of packages to help make our guests' event perfect.

Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms – including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the pay vibrant communities we serve and empower our people to thrive.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at The Joiners you must be 18 or over as the roles involves the sale of alcohol.