Front of House Team Leader

Social Pub & Kitchen; Welwyn Garden City; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local pub and kitchen in Welwyn Garden City is seeking an experienced Front of House Team Leader. The role involves leading and motivating the team to provide excellent guest experiences, assisting in service, and ensuring smooth operations. Applicants must be 18 years or older due to alcohol sales. The position offers flexible working hours and various employee benefits.

Benefits

Flexible Working

VIP entry to our pubs and bars

25% off Food & Drink for you and all your friends

Early access to your earned wages

Award winning development programmes

Reward Card via the MiXR App

Stonegate Xtra Rewards

Stonegate Hotel discounts

David Lloyd Corporate Discount Rates

Discounted Dental Insurance

Qualifications

• Must be 18 years of age or older, as the role involves the sale of alcohol.

Responsibilities

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Engage confidently with guests, ensuring every visit is memorable.
• Support the team in delivering a welcoming atmosphere and excellent service.

Skills

Leadership

Customer service

Beverage service

Job description

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Two Willows.

Responsibilities

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Engage confidently with guests, ensuring every visit is memorable.
• Support the team in delivering a welcoming atmosphere and excellent service.
• Assist with beverage service, including beer, cocktails and supporting live sports events.

Qualifications

• Must be 18 years of age or older, as the role involves the sale of alcohol.

Benefits

• Flexible Working
• VIP entry to our pubs and bars
• 25% off Food & Drink for you and all your friends across over 500 sites
• Early access to your earned wages
• Award winning development programmes
• Reward Card via the MiXR App – 25% off food and drink for you and your friends across our managed pubs
• Stonegate Xtra Rewards – online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• Stonegate Hotel discounts
• David Lloyd Corporate Discount Rates
• Discounted Dental Insurance
• Stream – early access to your earned wages

The Two Willows is a lovely pub located in the heart of Welwyn Garden City, offering a relaxed atmosphere for guests to enjoy cask ales, traditional beers, ciders and classic pub food.