Front of House Supervisor: Guest Experience & Revenue

The QHotels Collection; Grantham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel group in Grantham is seeking a Front Office professional to ensure outstanding guest service at the reception. Responsibilities include managing guest stays, resolving issues, and maximizing revenue. Candidates should have previous front office experience and strong customer service skills. This role offers numerous perks, including health club membership and discounts across the hotel collection.

Benefits

Free health club membership

Discounts across golf

Family & Friends discounts

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Previous experience within a front office, reception or front of house position.
• Ability to manage people effectively.
• Strong focus on quality and customer standards.

Responsibilities

• Provide an outstanding level of service as the first point of contact.
• Handle guest issues and complaints professionally.
• Maximise revenue through effective room allocation and advising on rates.

Skills

Outstanding customer service skills

Conflict resolution

People management experience

Quality & standards driven

Job description

A leading hotel group in Grantham is seeking a Front Office professional to ensure outstanding guest service at the reception. Responsibilities include managing guest stays, resolving issues, and maximizing revenue. Candidates should have previous front office experience and strong customer service skills. This role offers numerous perks, including health club membership and discounts across the hotel collection.