Front of House Supervisor - Bognor Regis

Lounge Underwear Ltd.; Bognor Regis; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Bognor Regis is seeking a Supervisor to support the management team and ensure customer satisfaction. Ideal candidates will have prior experience in hospitality and a passion for service excellence. Responsibilities include leading shifts, managing team performance, and upholding high standards. This role comes with various benefits including shared tips, paid breaks, and opportunities for personal development.

Benefits

Tips shared equally

Paid breaks

50% off food and drinks

28 days holiday

Company pension scheme

Qualifications

• Experience as a Supervisor or Team Leader.
• Background in restaurants, bars, cafés, or coffee shops.
• Strong knowledge of best practices in hospitality.

Responsibilities

• Support management to ensure customer satisfaction.
• Lead the team in delivering excellent service.
• Manage shifts and oversee team performance.

Skills

Hospitality experience

Communication skills

Attention to detail

Self-motivator

Knowledge of sales building

Job description

Requirements and Skills

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!

It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint-hearted, but you know you've got what it takes.

Benefits

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licensed Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business