Front of House Supervisor

Loungers plc; Truro; On-site; GBP 60,000 - 80,000; Full time

Job summary

A thriving hospitality group in Truro is seeking a passionate Supervisor to support the management team and enhance customer experiences. In this role, you will lead from the front, motivating your team to deliver outstanding service during each shift. The position requires experience in hospitality and a natural talent for leading others, ensuring your Lounge stands out in the community. Competitive pay and numerous perks are included, making this a great opportunity to grow within the company.

Benefits

Shared tips

Paid breaks

50% off food and drinks

28 days holiday

Company pension scheme

Career progression opportunities

Great staff parties

Qualifications

• Experience as a Supervisor, Team Leader, or front of house member in bars or restaurants.
• Ability to manage and motivate a team effectively.
• Knowledge of sales building and reporting justifications.

Responsibilities

• Support management in leading the team and maintaining high service standards.
• Ensure that customers leave happy by overseeing operations.
• Contribute to the local community's engagement with the Lounge.

Skills

Hospitality

Communication

Attention to detail

Self-motivation

Problem-solving

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram