Front of House Supervisor

WatchHouse - Marylebone; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Job summary

A vibrant coffee business is seeking a Front of House Supervisor in the City of Westminster. You'll oversee service delivery, ensuring exceptional hospitality and operational excellence. Ideal candidates possess a background in hospitality, thrive in dynamic environments, and have a passion for creating memorable experiences. This role includes mentoring your team and maintaining high standards. Join a supportive team dedicated to providing best-in-class experiences to guests.

Benefits

Free Coffee & Drinks – Always

Monthly Coffee Gift

Free Lunch Every Shift

Team Social Budget

Annual WatchHouse Party

30% Off All Food

30% Off Retail Coffee

Best-in-Class Training

Career Progression That’s Real

Qualifications

• Background in supervisory roles within a restaurant or large coffee shop setting.
• Ability to inspire confidence and lead a team effectively.
• Passion for hospitality and creating memorable experiences.

Responsibilities

• Lead and oversee the floor and counter service.
• Provide unparalleled hospitality as the first point of contact.
• Mentor and support team members with guidance and training.
• Maintain cleanliness and attention to detail across the House.

Skills

Customer service

Team leadership

Problem-solving

Knowledge of hospitality

Job description

Front of House Supervisor, WatchHouse.

In short: Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors. This role is vital to the smooth and efficient running of our Houses. You will oversee floor and counter service in bustling locations, ensuring exceptional customer service and operational excellence. As the first point of contact for our customers, you’ll embody the WatchHouse Hospitality first ethos - welcoming, knowledgeable, and detail-focused.

Directly reports into: House Manager.

Key Responsibilities:

• Lead and oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.
• Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.
• Working alongside the management team in your House to mentor and support your team, providing guidance, training, and encouragement to deliver WatchHouse standards.
• Maintain cleanliness and attention to detail across the House.
• Be a fountain of knowledge for the team when it comes to WatchHouse products and standards.

Key to this Role:

• You live and breathe our Core Values of Passion, Empathy, Diligence and Can Do.
• You are always well presented, adhering to the WatchHouse uniform policy.
• Naturally take charge, inspire confidence in your team, and are proactive in ensuring smooth service.
• You are approachable, reliable, and hardworking.
• A background in supervisory roles within a restaurant or large coffee shop setting.
• You have a passion for hospitality and thrive on delivering memorable experiences to every guest.
• You handle the dynamic nature of the role with ease, transitioning between floor and counter service when needed.
• Your friendly demeanor and expertise in WatchHouse coffee and food offerings make you a go-to for both guests and teammates.

What can you expect at WatchHouse:

• Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
• Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month.
• Free Lunch Every Shift – Fuel up with great food on the house.
• Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
• Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
• 30% Off All Food – Any House, any time, just for being part of the team.
• 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
• Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
• Supportive Managers – We listen, we care, and we adapt to support your needs.
• Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
• Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
• Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
• Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.

Working at WatchHouse.

At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people‑first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non‑negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values—passion, can do, diligence, and empathy—we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.