Front of House Supervisor

ST EDMUND'S COLLEGE IN THE UNIVERSITY OF CAMBRIDGE; Cambridge; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Wider wallet discounts

Free meals on duty

Volunteer leave

Enhanced parental leave

Cycle to work

Refer a friend bonus

Training & development

Team and social events

Employee assistance

Pension

Career progression

Job summary

Thomas Franks is seeking a Front of House Supervisor to lead a fast-paced catering team at our Cambridge operation. You will supervise FOH staff, ensure service standards, manage rotas and coordinate daily service with a focus on delivering excellent customer experiences.

The role requires a proactive leader who can adapt to variable shifts across a 7-day operation. We offer 40 hours per week, a salary of £28,500, on-site parking, and opportunities to progress within a growing contract catering

Qualifications

• Experience in a fast-paced catering environment with service focus.
• Strong team leadership and ability to manage staff across shifts.
• Good command of English, written and spoken.

Responsibilities

• Ensure FOH staff attend for work on time and wear appropriate uniforms.
• Maintain service standards and allocate duties per business needs.
• Complete rosters, cleaning, hygiene records, and daily handovers.
• Prepare service areas and setup for meal service; assist with specials.
• Restock, monitor stocks, and ensure timely customer service.
• Ensure food served meets Thomas Franks standards and safety practices.

Skills

Teamwork

Listening

Initiative

Presentation

Hygiene certificate

Education

Level 2 Food Hygiene

Job description

This vacancy is for a position with Thomas Franks, our external catering partner.

Front of House Supervisor

Location: Cambridge

Salary: £28,500

Hours: 40 hours per week

A constituent college of the University of Cambridge oriented to mature students. Catering for 200 students and staff daily. We offer a core feeding of breakfast, lunch, evening meal, all day cafe and lots of high end hospitality. This is a year-round contract operating 7 days a week and work patterns will be 5 days out of 7. Additional benefits of this location is free on-site parking (subject to availability and qualifying criteria).

We are looking for a Front of House Supervisor | Team Leader to join our team at one of our prestigious operations in Cambridge.

You will ideally have previous experience of working within a fast-paced catering environment as a catering assistant or supervisor, you will be looking to take your career to the next level and progress into a managerial role. You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Role requirements (Task & Responsibilities):

• Ensure all FOH staff are attending for work at the correct time and wearing clean appropriate uniform at the commencement of their shift.
• Ensure all Service staff are working to the required standards.
• Complete the service rota and re-allocate duties if required according to business requirements.
• Ensure cleaning and Health & Safety Records are completed daily.
• Delegate jobs to staff and ensure they are carried out.
• After each shift, handover to a member of the Duty team
• Ensure the food served is to Thomas Franks standards.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• If required, prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Keep the kitchen informed of any food running out and pre-empt any delays in customer waiting.
• Operate cleaning equipment Properly.
• Complete all / any necessary cleaning/hygiene duties.
• Serve customers, visitors and guest in line with company and client service standards and expectations.
• Clean, fill, beverage machines and ensure all vending equipment is working correctly.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• With the agreement of the Catering manager to assist were posable any additional hours during and out of term time to assist with lettings, functions and school events.
• Insure your staff know all special dietary requirements for pupils and staff on a daily basis.
• If required Assist the catering Manager in the organisation of functions and events.
• Attend daily menu briefing and communicate this information to the front of house team.

Key personal skills and attributes:

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.

Knowledge / competencies:

• Hold a level 2 food Hygiene qualification.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.

General:

You will also positively represent the Company at all times along with being present in the workplace at critical times of service. To adhere to the completion of any company documentation pertaining health & food safety as required.

To attend and participate in any company or unit training required to perform your role to meet company standards.

This is a position where development is encouraged will give you the opportunity to learn and develop within a growing company.

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.