Front of House Representative

ameygroupi; Whitehall; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

On-site restaurant

Gym access

Discounted gym membership

Discounts portal

Social Impact Days

Job summary

Amey Ltd is seeking a Permanent Front of House Representative to work onsite in Central London. The role offers a starting salary of £28,050.76 with potential to earn an extra £2,500 after training, and a 36.25-hour week on a Monday–Friday rota from 07:30 to 18:00.

Based in a MOD Defence facility, you will provide a professional reception experience, coordinate calls and bookings, and respond swiftly to urgent building needs.

Qualifications

• Proven experience delivering high-standard customer service or front-of-house reception in a fast-paced setting.
• Ability to greet visitors warmly and provide clear information about facilities.
• Strong communication and problem-solving skills to handle calls and bookings.

Responsibilities

• Ensure smooth operations for visitors and staff.
• Deliver a warm, professional reception and guide visitors.
• Handle incoming calls and direct requests to the right service provider.
• Manage meeting room bookings and key collections.
• Coordinate conferences and exhibitions bookings to support customer objectives.

Skills

Customer service

Reception experience

Calm under pressure

Flexible attitude

Job description

We are excited to offer a fantastic opportunity for a Permanent Front of House Representative to be based onsite in Central London.

The salary is £28,050.76 increasing as training modules are completed, with the potential to earn an additional £2,500 once all training is finished.

HOURS OF WORK: 36.25 Per Week. You will be required to work on a rota basis between 07:30 and 18:00 Monday-Friday

Join our vibrant, inclusive community in Complex Facilities working on the MOD Defence.

You will play a pivotal front-of-house role, acting as the welcoming face of our organisation. In this position, you’ll ensure seamless operations for both visitors and staff by expertly managing facilities, coordinating calls and bookings, and responding swiftly to urgent building needs. Success in this role relies on your outstanding interpersonal skills, adaptability, and unwavering commitment to delivering the highest standards of service and security.

Enjoy exclusive staff perks that make your workday even better:

Step into a workplace where your wellbeing is valued—take advantage of our on-site restaurant, offering delicious meals at a reduced cost for all staff, and stay active with complimentary access to our fully equipped gym, available to everyone working in the building. These benefits are designed to help you thrive both professionally and personally, making every day more rewarding.

What you will do:

• Ensuring smooth operations for visitors and staff alike.
• Deliver a warm, professional reception service, greeting visitors and providing expert advice about our facilities.
• Handle incoming calls with confidence, prioritising requests and directing them to the right service provider to keep everything running smoothly.
• Manage meeting room bookings and key collection, ensuring spaces are used efficiently for meetings, functions, and events.
• Orchestrate bookings for conferences and exhibitions, helping customers achieve their objectives in a dynamic environment.

What you will bring:

• Proven experience delivering exceptional customer service or reception/concierge support in a high-profile, fast-paced environment.
• A natural ability to turn challenges into positive experiences, confidently handling difficult situations with empathy and professionalism.
• The composure to remain calm and solutions-focused, even when the pressure is on.
• A flexible, can-do attitude and a readiness to embrace change—no two days are ever the same here!

We welcome applications from a diverse range of candidates.

The successful Candidate needs to obtain Security Clearance. To obtain clearance you’re required to be a UK permanent resident for the last 5 years.

Our benefits

• Remuneration- Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth:Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays -Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension -Generous pension scheme, with extra contributions from Amey
• Flexible benefits– Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts- Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community- Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policiesfor new parents or if you provide care for a dependant
• Membership of our Affinity Networkswho connect, support and inspire diverse communities within Amey

About Amey

Who weare
Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, andmaintaincritical assets and systems.

What we do
We advise, design, finance, deliver, and enhance civic, transport, anddefencesystems. By combining strategic intelligence, engineering, infrastructure finance, and operationalexpertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

To find out more visit our websiteamey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.