Front Of House / Receptionist - Sundays

Retirement Villages Group; Abbotskerswell; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community-focused organization in Abbotskerswell seeks a Hospitality & Administration Assistant to provide exceptional support. This role involves front-of-house hospitality and essential administrative tasks, ensuring residents feel valued. Candidates should have prior experience in hospitality and reception, with excellent communication and organizational skills. Join us to make Sundays special in a warm community setting.

Benefits

Full training for fire safety and first aid

Supportive working environment

Opportunity to impact the community

Qualifications

• Previous experience in hospitality and reception roles required.
• Ability to drive due to location and potential duties.
• Experience in handling emergency situations preferred.

Responsibilities

• Provide warm reception service for residents and visitors.
• Deliver food and beverage services to a high standard.
• Manage phone calls and booking systems.
• Respond to fire alarms and first aid situations.
• Maintain a clean and welcoming environment.
• Support payroll preparation and general administration.

Skills

Customer service

Organizational skills

Communication skills

Job description

At Retirement Villages, we create vibrant communities where residents feel supported, connected, and truly at home. Our teams deliver exceptional hospitality and operational support that make a real difference to the daily lives of our residents.

We are looking for a friendly, organised, and proactive Hospitality & Administration Assistant to join our team on Sundays. This is a varied role that blends front-of-house hospitality with essential administrative support. You’ll be the welcoming face of our village, ensuring residents and visitors feel valued, while also keeping our operations running smoothly and safely.

You will be:

• A natural people-person who thrives in customer-facing roles
• Organised, reliable, and able to work independently
• Calm under pressure, with excellent communication skills

Key Responsibilities

• Provide a professional, warm reception service for residents, visitors, and colleagues.
• Deliver food, beverage, and retail services to a high standard, ensuring every experience is positive and memorable.
• Manage telephone calls, visitor access, and booking systems for guest suites, event spaces, and meeting rooms.
• Respond promptly and confidently to fire alarms and first aid situations (training provided).
• Maintain a safe, clean, and welcoming environment across hospitality and reception areas.
• Support payroll preparation and general administration tasks for the Village Manager and wider team.

Must-Have Skills & Requirements

• Previous experience in both waiting (hospitality service) and reception roles.
• Ability to drive (due to location and potential duties).
• Confident and comfortable attending to fire alarms and first aid situations (training provided).

Desirable Skills

• First Aid trained
• Fire safety trained

Our Values

• Age Well - We create a world where everyone can age well.
• Community - We believe in the power of community.
• Keep Improving - We get things done and look for ways to improve.
• Invest Wisely - We treat every penny as our own.
• Planet Positive - We work hard to have a positive impact on the planet.
• One Team - We support one another, succeed, and learn together.

What We Offer

• Full training for fire safety and first aid.
• A supportive and inclusive working environment.
• The chance to make a real impact in a warm, welcoming community.

How to Apply

If you have the skills, experience, and heart to deliver exceptional hospitality and administration support, we’d love to hear from you. Apply today and become part of a team that makes Sundays special.