Front Of House Receptionist

The Rhodes Trust; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

An educational charity based in Oxford is seeking a Front of House Receptionist. This full-time role involves welcoming visitors, managing accommodation check-ins, and supporting office activities. Ideal candidates will have significant experience in customer-facing roles and excellent interpersonal skills. The position requires a commitment to the Trust's values and will operate on-site at Rhodes House with flexible shift patterns.

Qualifications

• Significant experience of working in a busy reception or other customer-facing role.
• Excellent interpersonal skills and enthusiasm for meeting new people.
• Ability to create good working relationships with staff and Scholars.

Responsibilities

• Deliver professional reception services to all building users.
• Welcome visitors, issue visitor passes, and arrange transportation.
• Check in and check out Rhodes Accommodation guests.

Skills

Customer service experience

Interpersonal skills

Teamwork

Job description

Overview

The Rhodes Trust, Oxford is hiring a Front of House Receptionist. Location: On site in Rhodes House, Oxford. Hours: Full-time – 37.5 hours per week (shift working between Monday to Friday 7am-11pm). Reports to: Facilities Manager. The successful candidate should be available to start as soon as possible.

The role

The Front of House team is responsible for welcoming all Scholars, staff and guests to Rhodes House, directing visitors, ensuring a safe and secure environment for all building users. The role also involves ensuring the smooth running of office activity and the set-up of the House for commercial and Trust events. The Front of House Reception operates on-site at Rhodes House Monday to Friday 7am-11pm. Shifts will be on a rota basis as agreed with the Facilities Manager.

Responsibilities

• Front of house: deliver professional reception services to all building users.
• Welcome visitors to the House, direct them to the appropriate area, issue visitor passes and arrange transportation for staff and guests as required.
• Accommodation management: check in and check out Rhodes Accommodation guests, handle queries from arrival to departure including billing and room access card needs.

General administration

• Process visitor information on arrival, record details and issue passes.
• Provide ad-hoc administrative support for all departments.

Health, safety & security

• Serve as a member of the House emergency response team coordinating responders.
• Alert relevant staff of security or building issues.
• Assist in building evacuations and invacuations when alarms are activated, liaising with Oxford University Security Services (OUSS) and emergency services as needed.

Other

• Receive and log all lost property and handle items in a sensitive and appropriate manner.
• General ad-hoc administration.
• Support and contribute to the development of the Trust’s environmental strategy and implement agreed environmental improvements to Trust operations.
• Model the Trust’s values of commitment, inclusion, belonging, growth and innovation.
• Carry out any other duties relevant to the role, as requested.
• A deep commitment to the values, ethos and mission of the Rhodes Trust.

Please see the job description for more responsibilities.

Knowledge, skills and experience

• Significant experience of working in a busy reception or other customer-facing role.
• Excellent interpersonal skills and enthusiasm for meeting new people, with the ability to answer questions in person, on the phone and by email.
• Ability to create good working relationships with staff and Scholars.
• Demonstrable experience of working with a diverse team.
• Experience of working effectively with people at all levels.

Desirable skills and experience

Refer to the job description for details.

How to apply

If you would like to find out more, please click 'apply' to view the full job description and to find the link to apply. Please send your CV and a covering letter. This advert will close on 30th October 2025. Interviews will take place on 5th and 6th November and 12th and 13th November 2025.