Front of House Receptionist

Cobalt Consulting (UK) Ltd; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading global investment management firm seeks a Front of House receptionist to provide exceptional customer service and create memorable experiences. Key responsibilities include maintaining front-of-house presentation, managing visitor check-ins, and responding to enquiries. Ideal candidates will have strong communication skills, proficiency with Microsoft Office, and a proactive, solutions-focused mindset. Join us to be an ambassador for our brand in a professional environment.

Qualifications

• Strong literacy and numeracy skills with attention to detail.
• Ability to multitask effectively and manage time efficiently.
• Demonstrates integrity and respect for diversity.

Responsibilities

• Deliver high-standard customer service and a warm welcome.
• Maintain front-of-house areas in immaculate condition.
• Respond to enquiries promptly and professionally.
• Support front-of-house procedures and health & safety.
• Manage visitor check-in and ensure data accuracy.
• Handle complaints with empathy and escalate if necessary.

Skills

Strong literacy and numeracy skills

Proficient in Microsoft Outlook, Word, Excel, and PowerPoint

Excellent communication skills

Strong organizational and time management skills

Commercial awareness of customer trends

Proactive and adaptable mindset

Team collaboration

Job description

Cobalt is working with a leading global investment management firm.

We're seeking a passionate and professional Front of House receptionist to deliver outstanding service and create memorable experiences for our clients, visitors, and stakeholders. You'll act as an ambassador for the brand, ensuring every interaction is warm, seamless, and engaging.

Key Responsibilities

Deliver a consistently high standard of customer service, providing a warm welcome and farewell to all guests.

Maintain immaculate presentation of all front‑of‑house areas.

Respond promptly and professionally to phone and email enquiries, ensuring appropriate follow‑up.

Support the implementation of front‑of‑house procedures and health & safety protocols.

Manage visitor check‑in processes and ensure data accuracy across relevant databases.

Handle complaints with empathy and efficiency, escalating when necessary.

Identify opportunities to enhance customer experience through creativity and innovation.

Support company initiatives to continuously improve service delivery.

Maintain up‑to‑date training records and help onboard temporary staff.

Log and track maintenance issues, liaising with facilities management as needed.

Conduct regular quality checks around the premises to ensure a pristine and professional environment.

Skills and Attributes

Strong literacy and numeracy skills, with an eye for detail and accuracy.

Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

Excellent verbal and written communication skills.

Strong organizational and time management skills, with the ability to multitask effectively.

Commercial awareness and an understanding of customer experience trends.

A proactive, adaptable, and solutions‑focused mindset.

Ability to work collaboratively as part of a team while taking ownership of individual responsibilities.

Personal Qualities

Flexible, open‑minded, and comfortable adapting to change.

Professional in both appearance and conduct.

Demonstrates integrity, accountability, and respect for diversity and inclusion.

Eager to learn and grow through feedback and personal development.

Join a leading global professional services and investment management firm as a Front of House reception, delivering exceptional front‑of‑house service and creating lasting impressions for clients and visitors.