Front Of House Receptionist

Collinson; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global service provider in London is seeking a Front of House Receptionist to manage visitor interactions and ensure a welcoming environment. This role demands strong reception and administration skills, along with the ability to work in a fast-paced setting. The ideal candidate will be proficient in Microsoft Office and possess excellent communication skills, playing a vital part in customer service and internal operations.

Qualifications

• Must have reception and administration experience in a corporate setting.
• Must be confident in using Microsoft Office programs.
• Excellent communication skills are essential.

Responsibilities

• Welcoming visitors with a warm, professional greeting.
• Managing the visitor log for security and emergency procedures.
• Operating the main switchboard and handling incoming calls.

Skills

Reception and administration experience in a corporate environment

Confident using Microsoft Office (Word, Excel, Outlook, Teams)

Excellent communication skills both written and spoken

Strong customer service skills face-to-face and over the phone

Comfortable liaising with staff and guests at all levels

Job description

Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the world’s original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining, retail, sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the world’s leading payment networks over 1400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.

Front of House Receptionist

Are you passionate about creating a warm and welcoming environment? Do you take pride in being the go‑to person who keeps things running smoothly? If so, we’d love to meet you.

We’re looking for a Front of House Receptionist to join our London office. In this vital role you’ll be the first point of contact for visitors, clients and colleagues, delivering a first‑class Collinson welcome every time. This is a hands‑on, fast‑paced position that’s perfect for someone who excels in a dynamic environment.

• Welcoming visitors with a warm, professional greeting
• Managing the visitor log to support building security and emergency procedures
• Operating the main switchboard and handling incoming calls with efficiency
• Acting as the first point of contact for general enquiries or complaints
• Reporting any issues with the building fixtures or fittings
• Receiving and managing deliveries and packages
• Ensuring meeting rooms are clean, well‑equipped and ready to impress
• Raising purchase orders and supporting vendor management
• Organising office lunches and internal events
• Building a trusted network of local contacts for recommendations
• Supporting internal communications as directed by the Estates Manager or VP
• Assisting with general administrative tasks
• Managing post‑room duties including distribution of mail
• Coordinating with housekeeping to maintain office standards

What you’ll bring

Must‑haves

• Reception and administration experience in a corporate environment
• Confident using Microsoft Office (Word, Excel, Outlook, Teams)
• Excellent communication skills both written and spoken
• Strong customer service skills face‑to‑face and over the phone
• Comfortable liaising with staff and guests at all levels

Nice‑to‑haves

• Background in hospitality (hotel front desk or cabin crew)
• Fire Warden and First Aid training

Key skills and attributes

• A true team player with a proactive mindset
• Friendly, approachable and emotionally intelligent
• Professional in appearance and demeanour
• Discreet and trustworthy with sensitive information
• Strong organisational skills and attention to detail
• Able to build rapport with staff, guests and contractors alike
• Confident under pressure with a can‑do attitude
• High energy and stamina to thrive in a busy office environment
• Anticipates others’ needs and takes initiative to solve problems

Why join us

At Collinson we value every interaction just like you do. You’ll be part of a collaborative, supportive team where your work has a real impact. If you’re ready to take ownership of the first impression you give, we want you on our team.

Apply now and help us make every first impression count!

Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on‑going success.

We are focused on continually evolving our purpose‑driven, high‑performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight‑led. These help guide everything we do internally in terms of how we think, act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc.).

If you need any extra support throughout the interview process, please email us at [email protected]

Employment Type: Full Time

Experience: years

Vacancy: 1