Front of House Receptionist

JobStart Scheme; Belfast; On-site; GBP 10,000 - 12,000; Part time

Job summary

A leading Belfast city‑centre salon is seeking a Front of House Receptionist to provide exceptional customer service and support smooth operations. You will greet clients, manage appointments, and uphold the salon's high standards. Ideal candidates have strong organisational skills and some experience in a relevant environment. This position offers flexible working up to 25 hours per week.

Qualifications

• Previous experience in a salon, hospitality, retail or front‑of‑house environment is preferred.

Responsibilities

• Greet all clients on arrival.
• Manage check‑ins and appointment confirmations.
• Deliver exceptional customer service and uphold brand values.
• Schedule and manage appointments using salon booking software.
• Handle cancellations and re‑bookings with clarity.

Skills

Strong organisational and multitasking skills

Confident using booking systems

Ability to remain calm during busy periods

Job description

MacC Hair Belfast is a leading Belfast city‑centre salon known for its creative talent, exceptional service and vibrant team culture. We’re committed to providing every client with a premium experience from the moment they walk through our doors. We’re looking for a Front of House Receptionist to be the welcoming face of the salon and ensure smooth day‑to‑day operations, supporting the stylists and maintaining our high standards of customer care.

Responsibilities

• Greet all clients on arrival.
• Manage check‑ins, appointment confirmations and client queries in person, by phone and via digital channels.
• Deliver exceptional customer service and uphold MacC Hair’s brand values at all times.
• Schedule and manage appointments using salon booking software.
• Optimise stylist columns to ensure maximum efficiency and minimal downtime.
• Handle cancellations, re‑bookings and last‑minute changes with confidence and clarity.
• Manage payment transactions, refunds and daily till reconciliation.
• Maintain the front desk area, ensuring it is organised, clean and presentable.
• Support salon management with administrative tasks such as stock recording, daily checklists and client follow‑up.
• Assist with implementing salon promotions, retail displays and upsell opportunities.
• Act as the central communication point between clients, stylists and management.
• Proactively support stylists by preparing client notes, alerting them to arrivals and assisting with smooth client flow.
• Help maintain salon standards, including cleanliness, service readiness and professional presentation.

Skills and Qualifications

• Strong organisational and multitasking skills, with the ability to prioritise effectively.
• Confident using booking systems, technology and payment terminals.
• Ability to remain calm and efficient during busy periods.
• Previous experience in a salon, hospitality, retail or front‑of‑house environment is preferred.

Further Information

Working hours: up to 25 hours per week. Flexible or reduced hours may be available with approval. Additional hours may be offered depending on availability. The advert may close early at the employer’s discretion.

Application Information

Jobs & Benefits UK: This position is open to working age benefit claimants who are deemed eligible by a work coach. If you are on Universal Credit, please contact your work coach via your journal. If you are receiving other working age benefits, contact the local Jobs & Benefits office (0800 001 5782).