Front of House Porter - Front Office (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 25,000 - 29,000; Full time

Job summary

A prestigious hotel in London is seeking a Front of House Porter to provide excellent guest services and maintain high standards of hospitality. This full-time role requires a shift schedule of 40 hours per week. The ideal candidate will be friendly, attentive to detail, and committed to delivering five-star service to guests. Join a supportive team that values personal development and provides numerous benefits including competitive salary and extensive discounts.

Benefits

Annual earnings up to £29,000

Pension scheme

50% discount in restaurants

Complimentary stay after probation

Private medical insurance

Employee Assistance Programme

Qualifications

• Must have a positive attitude to contribute to a happy environment.
• Ability to comply with hotel regulations and safety standards.
• Experience in customer service is a plus.

Responsibilities

• Greet all guests with a warm welcome.
• Provide porter services including luggage management.
• Assist with lobby hosting and guest greeting.
• Conduct regular Health and Safety inspections.
• Ensure high security standards regarding property.

Skills

Warm welcoming demeanor

Attention to detail

Strong communication

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front of House Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Benefits

• Annual earnings up to £29,000.00 (£25,396.80 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Front of House Porter, to join our Guest Services Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• To ensure all guest are greeted with a warm welcome.
• To provide, primarily, all standard porter services for hotel Guests in line with Standard Operating Procedures including delivering guest luggage, storing guest luggage and providing an efficient and hassle-free service to the guest.
• To assist in lobby hosting / guest greeting to the required standard.
• To assist in accurate and reliable regular department Health and Safety inspections.
• To ensure the highest standards of security are stringently adhered to at all times with regard to guests’ property, colleagues’ property and hotel property.
• To comply with and to ensure that all Safe Systems of Works (SSOW) are adhered to at all times within the department and the hotel.

You will be required to work 40hours per week, on a shift rota.

Awards & Accolades

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Front of House Porter role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK