Front of House Porter

Sopwell House; St Albans; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in St Albans is seeking an enthusiastic Front of House Porter to deliver exceptional guest experiences. You will welcome guests, assist with luggage, and ensure cleanliness and organization in lobby areas. Ideal candidates have hospitality experience, strong communication skills, and a positive attitude. Benefits include training opportunities, free meals, discounts on accommodation, and holiday perks.

Benefits

Free staff meals

Discounted food and accommodation

28 days holiday

Bonus for introducing a friend

Qualifications

• Previous experience in the hospitality industry is preferable.
• Professional integrity and well-groomed appearance.
• Flexibility to work shifts, including weekends.

Responsibilities

• Welcome guests and assist with luggage.
• Escort guests to rooms and explain hotel facilities.
• Maintain cleanliness and organization in lobby areas.

Skills

Customer service skills

Communication skills

Teamwork

Reliability

Positive attitude

Tools

Opera

Job description

Overview

Sopwell House is a luxurious, family‑owned Georgian country house hotel nestled within 12 acres of picturesque Hertfordshire countryside. We offer timeless elegance and modern comfort, delivering exceptional service with warmth, pride, and purpose. We're looking for a welcoming and enthusiastic Front of House Porter to become part of our Front Office team, delivering exceptional guest experiences every day. At Sopwell House, we live by our Vision, Purpose and Values. If this sounds like your dream job, we would love to hear from you!

Responsibilities

• Welcome guests upon arrival and assist with luggage and transportation needs.
• Escort guests to their rooms and explain hotel facilities and services.
• Handle luggage storage and retrieval efficiently and safely.
• Assist the Front Office team with guest requests and deliveries.
• Maintain cleanliness and organisation in lobby and luggage areas.
• Provide exceptional customer service and ensure guest satisfaction at all times.
• Support other departments as required to ensure smooth hotel operations.

Qualifications

• Previous experience in the hospitality industry is preferable.
• Strong customer service and communication skills.
• Professional integrity, reliability, and a well‑groomed appearance.
• Positive attitude and motivated approach to all tasks.
• Ability to work effectively in a team and under pressure.
• Familiarity with Opera or similar hotel systems is a plus.
• Flexibility to work shifts, including weekends and holidays.

Benefits

• Wide range of training and development opportunities.
• Free staff meals and parking.
• Uniform provided.
• Discounted food, beverage, accommodation and spa.
• 28 days holiday and 1 extra holiday day on your birthday.
• 30% discount on spa treatments and spa days.
• 10% discount on spa products.
• Introduce a friend at work bonus.
• Preferred Hotel Group discounted global hotel rates.