Front of House Porter

Royal Lancaster London; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading London hotel is seeking a Front of House Porter to provide exceptional service to guests. The successful candidate will ensure a warm welcome, assist with luggage, and adhere to safety standards. The role offers annual earnings up to £29,400 and various benefits including discounts and health support. The position requires working 40 hours per week on a shift rota, in a diverse community-focused environment.

Benefits

Pension scheme with contributions

50% discount in restaurants

Complimentary stay after probation

Access to private medical insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Experience in guest services or hospitality.
• Ability to comply with health and safety regulations.
• Strong interpersonal skills and a warm demeanor.

Responsibilities

• Greet guests with a warm welcome.
• Provide porter services like luggage delivery and storage.
• Assist in lobby hosting and guest greeting.

Skills

Guest services

Health and Safety compliance

Strong communication

Job description

Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front of House Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Benefits

Annual earnings up to £29,400 (£25, base salary + non-contractual tronc)

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free ticket loan
• Employee Assistance Programme - 24 / 7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Responsibilities

To ensure all guests are greeted with a warm welcome.

To provide, primarily, all standard porter services for hotel guests in line with Standard Operating Procedures including delivering guest luggage, storing guest luggage and providing an efficient and hassle-free service to the guest.

To assist in lobby hosting / guest greeting to the required standard.

To assist in accurate and reliable regular department Health and Safety inspections.

To ensure the highest standards of security are stringently adhered to at all times with regard to guests’ property, colleagues’ property and hotel property.

To comply with and to ensure that all Safe Systems of Works (SSOW) are adhered to at all times within the department and the hotel.

About the Role

You will be required to work 40 hours per week, on a shift rota.

We are a guest services department on a permanent basis, with an immediate start. We deliver five-star service and support a positive, fun environment in a community of diverse backgrounds.

Employer Highlights

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Check Silver Certified 2023
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member

All applicants must be legally eligible to work in the UK.