Front of House & Operations Manager in London

Energy Jobline ZR; City Of London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A fitness brand in London is seeking a Front of House & Operations Manager to lead operations and front-of-house team. The ideal candidate will thrive in a dynamic environment, ensuring exceptional member experiences and operational standards. Responsibilities include team development, stock control, and member engagement. A salary of £28,000–£30,000 with performance bonuses is offered along with ongoing training and development opportunities.

Benefits

Free multi site membership

Access to 100+ group classes

Ongoing training and development

Regular team socials

Qualifications

• Experience in a front-of-house, admin, or customer service management role (gym, leisure, or hospitality ideal).
• Highly organised, reliable, and self-motivated.
• Calm, confident presence — able to manage busy periods professionally.
• People-focused and loves working with a team.
• Natural problem-solver who takes ownership and finds solutions quickly.

Responsibilities

• Lead and develop the front-of-house team, creating a strong, service-driven culture.
• Manage staff rotas, shift planning, and punctuality.
• Oversee all key operational functions, including stock control and cleanliness.
• Support with event planning and member initiatives.

Skills

Experience in front-of-house management

Highly organised

Calm presence

People-focused

Problem-solving

Confidence with systems

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Overview

Job Description Front of House & Operations Manager

REGEN London – Streatham

£28,000–£30,000 per year + performance bonuses

Full-time, on-site (40 hours per week)

About REGEN London

REGEN London is more than a gym - it’s a movement.

We’re an independent fitness brand with a strong community focus, known for creating a premium yet inclusive atmosphere that makes people genuinely want to show up and train.

Our Streatham club is one of South London’s fastest-growing fitness communities, offering sensational classes, industry-leading equipment, and an energy that’s unmatched. We pride ourselves on blending performance, personality, and passion - creating a space that inspires both our members and our team to keep growing.

The Opportunity

We’re now looking for a Front of House & Operations Manager to become a key part of our leadership team at Streatham.

This is a hands-on, front-of-house–based role where you’ll be the heartbeat of the club. Leading the day-to-day operations, managing our front-of-house team, maintaining standards, and ensuring that every single member who walks through our doors experiences that signature REGEN energy.

You’ll be the kind of person who thrives on responsibility, loves structure, and has a genuine passion for people. You’ll take pride in a spotless gym, a professional team, and a warm welcome for every member.

Responsibilities

Front of House Leadership

• Lead and develop the front-of-house team, creating a strong, service-driven culture.
• Manage staff rotas, shift planning, cover, and punctuality.
• Ensure daily checklists and reception standards are followed consistently.
• Deliver regular 1-1s and feedback to ensure team accountability and morale stay high.

Operations & Administration

• Oversee all key operational functions, including stock control, cleaning standards, and maintenance.
• Manage ordering of supplies, uniforms, and consumables.
• Handle sales and membership admin: new joins, cancellations, payment queries, and debt collection.
• Send and respond to member emails - always in line with REGEN’s professional tone and service standards.
• Support with event planning, social media campaigns, and monthly member initiatives.

Member Experience

• Be the face of REGEN London Streatham - approachable, professional, and energetic.
• Handle member queries with empathy and efficiency.
• Ensure the club environment always meets the highest cleanliness and safety standards.
• Monitor feedback through member surveys and social media, and act quickly on any issues.

Compliance & Facility Management

• Ensure the club remains compliant with all health and safety requirements.
• Manage equipment maintenance and liaise with suppliers for repairs and servicing.
• Keep documentation and records up to date (cleaning logs, audits, incident forms, etc.).

Sales & Retention

• Support the club’s monthly sales targets by encouraging team sales, follow-ups, and excellent customer service.
• Lead by example, to be proactive in talking to members and potential new joiners.
• Work with management to implement monthly offers, campaigns, and retention strategies.

Qualifications

Who We’re Looking For

We’re looking for someone who:

• Has experience in a front-of-house, admin, or customer service management role (gym, leisure, or hospitality ideal).
• Is highly organised, reliable, and self-motivated.
• Has a calm, confident presence — able to manage busy periods and people with professionalism.
• Is people-focused and loves working with a team.
• Is a natural problem-solver who takes ownership and finds solutions quickly.
• Enjoys structure but thrives in a fast-paced, high-energy environment.
• Is confident with systems, email communication, and general admin processes.

What You’ll Get

• £28,000–£30,000 per year + performance-based bonuses
• Free REGEN London multi site membership
• Exclusive access to 100+ group classes
• Ongoing training and development opportunities
• Regular team socials and staff challenges
• The chance to be part of one of South London’s most exciting, fast-growing fitness brands

Ready to Apply?

If you’re someone who loves people, thrives under pressure, and takes pride in running an exceptional operation - we’d love to hear from you.

Apply now with your CV and a short note about why you’d be a great fit for REGEN London.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.