Front of House Multi-Skilled Receptionist

Accor; United Kingdom; On-site; GBP 10,000 - 40,000; Part time

Job summary

A popular hotel chain in the United Kingdom is seeking a Front of House Multi-Skilled Receptionist to ensure memorable guest experiences. Responsibilities include welcoming guests, checking in, taking orders, upselling, and maintaining cleanliness. The ideal candidate is enthusiastic, reliable, and able to communicate effectively with guests and team members. This role offers a zero-hour contract at a salary of £12.21 per hour.

Responsibilities

• Welcoming guests with a warm greeting.
• Checking in guests in a friendly and efficient manner.
• Taking beverage and food orders correctly.
• Upselling items and promoting our loyalty scheme.
• Maintain a clean and tidy area in your section.
• Helping other team members in different departments.
• Handle guest inquiries and resolves any issues.

Skills

Customer service

Food Hygiene and safety

Handling cash transactions

Communication

Time Management

Problem Solving

Active Listening

Multitasking

Job description

Company Description

Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1. Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.

Job Description

Job Type: Zero-hour contract

Salary: £12.21

Start Date: Immediate

What we are looking for here at Novotel Nottingham is someone who is enthusiastic to fulfil our guest needs. Someone reliable and outgoing so that tasks are complete, ensuring all guests have a memorable experience. Your role will come with various responsibilities which will make your department run smoothly.

Responsibilities

• Welcoming guest with a warm greeting.
• Checking in guests in a friendly and efficient manner.
• Taking beverage and food orders correctly ensuring all customers preferences are met.
• Upselling items and promoting our loyalty scheme
• Maintain a clean and tidy area in your section.
• Helping other team members in different departments when needed.
• Handle guest inquiries and resolves any issues professionally.

Qualifications

Skills

• Customer service
• Food Hygiene and safety
• Handling cash transactions
• Communication
• Time Management
• Problem Solving
• Active Listening
• Multitasking

Additional Information

The Person

Successful candidates for the position of Front of House Multi-Skilled Receptionist will be able to work as a team but also work by themselves, communicate with their team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.