Front of House Manager — Luxury Hospitality Lead

Blue Arrow; Southrop; On-site; GBP 30,000 - 40,000; Full time

Job summary

A countryside hospitality destination in Southrop is seeking an experienced Front of House Manager to lead the Reception team. This key role focuses on ensuring guest satisfaction and seamless operations, while enhancing service delivery across departments. Ideal candidates will have a passion for service excellence and solid leadership skills. The position offers a full-time, permanent role with numerous benefits including bonuses, annual leave, and professional development support.

Benefits

Monthly service charge bonuses

28 days annual leave + birthday off

Meals on duty and staff lounge

Uniforms provided

Free parking

Discounts on food, spa treatments, and accommodation

Annual staff celebration events

Professional development support

Qualifications

• Experience in a high-end hotel setting.
• Strong leadership and organisational skills.
• Familiarity with rota systems and PMS/CRM platforms.
• Service-focused with excellent problem-solving abilities.

Responsibilities

• Lead and inspire the Reception team.
• Ensure smooth front-of-house operations and guest satisfaction.
• Collaborate with other departments to enhance service delivery.
• Manage guest feedback and drive continuous improvement.
• Support team development and engagement.

Skills

Leadership

Organizational skills

Service-focused

Problem-solving

Communication

Tools

PMS/CRM platforms

Job description

A countryside hospitality destination in Southrop is seeking an experienced Front of House Manager to lead the Reception team. This key role focuses on ensuring guest satisfaction and seamless operations, while enhancing service delivery across departments. Ideal candidates will have a passion for service excellence and solid leadership skills. The position offers a full-time, permanent role with numerous benefits including bonuses, annual leave, and professional development support.