Front of House Manager - Crewe

Bannatyne Group; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness and wellness provider in the UK is seeking an enthusiastic Front of House Manager in Crewe. This role involves leading a team, ensuring excellent customer service, and managing daily operations. The ideal candidate will have supervisory experience in customer service, strong leadership skills, and exceptional communication abilities. A flexible schedule is required. Competitive compensation and numerous perks are offered.

Benefits

B-Fed – complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases with tenure

Free gym membership

Complimentary gym membership for another person (after 2 years service)

Discounted Spa Treatments – 30%

Discounted Spa Goods – 20% ELEMIS Products

Discounted meals and beverages – 50% cafe/bar

Career & personal development training

Mental health and well-being services

Length of service awards

Staff awards and bonuses

Discounted entertainment and shopping

Qualifications

• Previous experience in a supervisory or managerial role within customer service or hospitality environment.
• Strong leadership and team management abilities.
• Good organizational and multitasking abilities.

Responsibilities

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Manage staff schedules and conduct performance reviews.
• Ensure all members and guests are greeted warmly and assisted promptly.

Skills

Customer service skills

Leadership

Communication skills

Organizational abilities

Multitasking

Tools

CRM systems

Job description

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Perks

• B-Fed – complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments – 30%.
• Discounted Spa Goods – 20% ELEMIS Products.
• Discounted meals and beverages – 50% cafe/bar.
• Career & personal development training.
• Mental health, well-being and EAP services.
• Length of service awards.
• Staff awards and bonuses.
• Discounted entertainment and shopping.

Typical day in the life of a Front of House Manager

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Perform Duty Manager duties such as being a key holder, and being responsible for unlocking/locking the building if the DM is closing/opening the club.
• Assist with crisis management.
• Manage staff schedules, ensuring adequate coverage at all times.
• Conduct regular performance reviews and provide ongoing coaching and support to team members.
• Ensure that all members and guests are greeted warmly and assisted promptly.
• Handle customer inquiries, concerns, and complaints efficiently and professionally.
• Create a welcoming environment and ensure the front of house area is always clean and organised.
• Oversee daily operations of the front desk, including managing bookings, processing payments, and maintaining accurate records.
• Monitor and manage front of house supplies and inventory with revenue targets.
• Ensure compliance with health and safety regulations and company policies.
• Develop and implement strategies to enhance member engagement and satisfaction.
• Organise and participate in member events and activities to foster a sense of community.
• Assist with budgeting and financial planning for the front of house operations.
• Promote club programs, services and events to members and guests.

Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

Qualifications

• Previous experience in a supervisory or managerial role within customer service or hospitality environment.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a focus on creating positive experiences.
• Good organisational and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Basic financial acumen and experience with budgeting and reporting.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5:30am starts to 10:30pm finishes.
• Proficiency in using computer systems and CRM systems (desirable).

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!