Front Of House Manager

Blue Arrow; Southrop; On-site; GBP 30,000 - 40,000; Full time

Job summary

A countryside hospitality destination in Southrop is seeking an experienced Front of House Manager to lead the Reception team. This key role focuses on ensuring guest satisfaction and seamless operations, while enhancing service delivery across departments. Ideal candidates will have a passion for service excellence and solid leadership skills. The position offers a full-time, permanent role with numerous benefits including bonuses, annual leave, and professional development support.

Benefits

Monthly service charge bonuses

28 days annual leave + birthday off

Meals on duty and staff lounge

Uniforms provided

Free parking

Discounts on food, spa treatments, and accommodation

Annual staff celebration events

Professional development support

Qualifications

• Experience in a high-end hotel setting.
• Strong leadership and organisational skills.
• Familiarity with rota systems and PMS/CRM platforms.
• Service-focused with excellent problem-solving abilities.

Responsibilities

• Lead and inspire the Reception team.
• Ensure smooth front-of-house operations and guest satisfaction.
• Collaborate with other departments to enhance service delivery.
• Manage guest feedback and drive continuous improvement.
• Support team development and engagement.

Skills

Leadership

Organizational skills

Service-focused

Problem-solving

Communication

Tools

PMS/CRM platforms

Job description

Front of House Manager - Full Time

A countryside hospitality destination is seeking a confident and experienced Front of House Manager to lead its Reception team. This role is responsible for ensuring a seamless guest journey from arrival to departure, while fostering collaboration across departments to elevate the overall experience.

The ideal candidate will be passionate about service excellence, able to lead by example, and skilled in managing guest feedback and team performance. A proactive mindset, strong communication skills, and the ability to remain calm under pressure are essential.

Role Highlights

• Lead and inspire the Reception team
• Ensure smooth front-of-house operations and guest satisfaction
• Collaborate with other departments to enhance service delivery
• Manage guest feedback and drive continuous improvement
• Support team development and engagement

Requirements

• Experience in a high-end hotel setting
• Strong leadership and organisational skills
• Familiarity with rota systems and PMS/CRM platforms
• Service-focused with excellent problem-solving abilities

Key Details

• Full-time, permanent role
• On-site work only

Benefits

• Monthly service charge bonuses
• 28 days annual leave + birthday off
• Meals on duty and staff lounge
• Uniforms provided
• Free parking
• Discounts on food, spa treatments, accommodation, and cookery classes
• Annual staff celebration events
• Professional development support

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people