Front of House Manager

Juice Hospitality Ltd; Scotland; On-site; GBP 38,000 - 42,000; Full time

Job summary

A prestigious luxury hotel in Scotland is seeking an exceptional Front of House Manager to lead their guest-facing team. The role involves overseeing reception, concierge, restaurant, and bar operations, ensuring every guest receives top-tier service. Candidates should have a minimum of 3 years in a senior FOH role and strong leadership skills. A competitive salary of £38,000–£42,000 DOE and live-in accommodation are offered.

Benefits

Competitive salary

Live-in accommodation

30 days annual leave

Staff meals on duty

Uniform provided

Generous discounts across the estate

Relocation support

Career development opportunities

Qualifications

• Minimum 3 years’ experience in a senior FOH role within a 4/5-star hotel or fine-dining environment.
• Proven leadership skills with the ability to inspire and develop teams.
• Full UK driving licence (essential – remote location).

Responsibilities

• Lead and motivate the front-of-house team.
• Oversee daily operations across reception, restaurant, bar, and guest services.
• Drive guest satisfaction scores and manage feedback.
• Manage rotas, recruitment, training, and performance reviews.
• Collaborate with Heads of Department to maintain 5-star standards.

Skills

Leadership skills

Exceptional communication

Problem-solving abilities

Organisational abilities

PMS systems proficiency

Customer service orientation

Tools

PMS systems (Reslynx)

Microsoft Office

Job description

Overview

Are you a natural leader with a passion for delivering world-class Highland hospitality? We are an award-winning luxury hotel and AA Rosette restaurant set on dramatic shores, seeking an exceptional Front of House Manager to lead our guest-facing team.

The Role: Front of House Manager, you will be the heartbeat of our guest experience, overseeing reception, concierge, restaurant, and bar operations. You’ll ensure every guest receives seamless, personalised service from arrival to departure, whilst inspiring and developing a team in a fast-paced, high-standard environment.

Responsibilities

• Lead and motivate the front-of-house team, fostering a culture of excellence, warmth, and attention to detail
• Oversee daily operations across reception, restaurant, bar, and guest services
• Drive guest satisfaction scores and manage feedback with proactive solutions
• Manage rotas, recruitment, training, and performance reviews
• Collaborate with Heads of Department to maintain 5-star standards and consistency
• Handle VIP arrivals, special requests, and high-profile events
• Ensure compliance with health, safety, and licensing regulations

About You

• Minimum 3 years’ experience in a senior FOH role within a 4/5-star hotel or fine-dining environment
• Proven leadership skills with the ability to inspire and develop teams
• Exceptional communication, problem-solving, and organisational abilities
• Passion for luxury hospitality and a genuine love for the Highlands
• Proficiency in PMS systems (we use Reslynx) and Microsoft Office
• Full UK driving licence (essential – remote location)
• Live-in accommodation available

What We Offer

• Competitive salary £38,000–£42,000 DOE
• Live-in accommodation (private en-suite room, all bills included)
• 30 days annual leave
• Staff meals on duty
• Uniform provided
• Generous discounts across the estate (dining, activities, spa)
• Relocation support for the right candidate
• Career development within a family-owned, independently minded luxury brand

Join Us in the Highlands Live and work in one of Scotland’s most breathtaking locations. We offer not just a job, but a lifestyle – surrounded by mountains, lochs, and wildlife, with access to outdoor activities including kayaking, hillwalking, and whisky tasting on your doorstep.