front of house manager

German Doner Kebab; Leeds; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading luxury hotel in the UK is seeking a Front of House Manager to lead the guest services team. The role involves overseeing daily operations, mentoring staff, and ensuring exceptional service standards. Candidates must have proven managerial experience in high-end environments, excellent time-management and organisational skills, and familiarity with hotel operations systems. This full-time position requires on-site presence and offers generous benefits including staff discounts and wellness programs.

Benefits

Career development opportunities

Complimentary wellness facilities

Generous annual leave

Employee Assistance Programme

Qualifications

• Proven managerial experience in luxury hotel environments.
• Natural leadership style with ability to build rapport.
• Highly proficient in hotel operations systems.

Responsibilities

• Lead and mentor the Guest Services and management teams.
• Oversee daily operations ensuring luxury quality.
• Act as liaison between various hotel departments.
• Coordinate across departments for seamless guest experience.

Skills

Leadership

Time-management

Organisational skills

Service excellence

Problem-solving

Tools

Opera PMS

Job description

Title

Front of House Manager - Premier Luxury Hotel

Location

High‑End Countryside Destination, Southwest UK (Driving Required)

Salary

£40,000 - £50,000 per annum

Employment Type

Full‑time (40 hours per week / 5 days), including regular evenings and weekends. On‑site requirement in Somerset – relocation necessary.

Responsibilities

• Lead, mentor and coach the Guest Services, Night and Duty Management teams to consistently achieve exceptional service standards; handle recruitment, training and performance management.
• Oversee all daily operational flow, ensuring efficiency, policy compliance and maintenance of luxury quality across all guest touchpoints.
• Take scheduled Duty Management shifts as senior leadership presence on site, ensuring compliance and safeguarding guest data and hotel policies.
• Act as central liaison between Rooms Division, F&B and Estate Operations to ensure a cohesive and synchronized bespoke guest experience.
• Coordinate seamlessly across all departments to ensure every stay is flawless.

Requirements / Qualifications

• Proven managerial experience in a high‑end, high‑volume luxury hotel or resort environment.
• Natural, motivational and strategic leadership style, building strong rapport and remaining calm and solutions‑focused under pressure.
• Highly proficient with comprehensive hotel operations systems; PMS experience (such as Opera or similar Oracle systems) highly desirable.
• Exceptional time‑management, organisational skills and a strong passion for service excellence.
• Valid driving licence due to estate location.
• Experience in safety & compliance and building guest data security.
• Experience in handling recruitment, training and performance management of front of house teams.

Benefits

• Supportive work environment with clear opportunities for professional growth.
• Complimentary access to fitness facilities, wellbeing classes, the luxury spa and swimming pools.
• Generous staff discounts.
• Complimentary staff meals made with local/estate produce every shift.
• Extensive annual leave (up to 30 days full‑time).
• Access to an Employee Assistance Programme.

Application

If you are a proven, high‑calibre manager ready to shape the guest services strategy for a premier UK destination, apply today.

Disclaimer: If you do not hear back from us within 2 weeks of applying, please consider your application unsuccessful. We thank you for your interest and encourage you to apply for future opportunities.