front of house manager

wagamama; Greater London; In loco; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Tips share

Staff discount

Free meals on shift

Earned wage access

Parental leave

Staff recognition

Descrizione del lavoro

wagamama is hiring a Front of House Manager to lead a busy restaurant with energy and a guest-first mindset in London. You’ll oversee service flow, coach team members, plan shifts, and collaborate with the management team to deliver unforgettable guest experiences.

We value development, recognition, and a Kaizen approach, with benefits including a generous annual bonus, biweekly pay with tips, 50% staff discount, and flexible parental leave. Join us to elevate service and culture.

Competenze

• Experience leading front-of-house in a busy restaurant.
• Skilled in shift planning and labour cost awareness.
• Customer-focused leadership with coaching experience.

Mansioni

• Lead front-of-house operations and guest experience.
• Coach and develop team members for high performance.
• Plan and manage shifts to ensure appropriate cover.
• Collaborate with management to drive Kaizen improvements.

Conoscenze

Team leadership

Shift planning

Labour & rotas

Guest experience

Kaizen mindset

Descrizione del lavoro

front of house manager | full time

at wagamama, food is life. we care deeply about fresh ingredients, great service, and the kind of leadership that lifts everyone up. as front of house manager, you will lead with energy, orchestrate seamless service, solve problems on the fly, and inspire your team to deliver unforgettable guest experiences

What You’ll Be Doing

• working closely with the rest of the management team to run a vibrant and high-performing restaurant
• helping your team feel seen, supported, and proud of what they do
• jumping into service, solving problems fast, and keeping energy high
• nurturing your team to grow, not just hit targets
• thinking with a kaizen mindset - constantly spotting the little ways we can do things better, then making them happen

you’ll love this role if you...

• are passionate about supporting your team, focusing on training and developing others to help them be the best they can be whilst maintaining high standards
• are experienced in running and planning shifts to make sure we have the right cover, love working with the team, and coaching on the go
• have experience in managing labour and rotas, and understand the financial performance of your restaurant
• love to celebrate success with your team, recognising what drives individuals and their needs

What You’ll Get

• a culture that backs your growth, wellbeing and individuality
• up to £1,000 annual bonus
• biweekly pay and a share of tips*
• 50% off for friends and family
• free meals on shift
• early access to earned pay with wagestream
• 26 weeks full pay and 13 weeks half pay for new parents
• 30% off at other TRG brands (brunning & price pubs, barburrito and more)

in addition to this, we offer the usual benefits such as pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, discounted gym memberships and long service awards

we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench

Feed Yourself, Feed Others

• 100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way