front of house manager

wagamama ltd; Epsom; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

Tip share

Friends & family discount

Free meals on shift

Earned pay access

Paid parental leave

Brand discounts

Pension

Holiday

Training

Cycle to work

Job summary

wagamama ltd is looking for a Front of House Manager to lead a busy UK restaurant on a full-time basis. You will energise service, guide a passionate team, and ensure memorable guest experiences across peak periods.

You will manage shifts, coach staff, and monitor restaurant performance while fostering growth and implementing continuous improvements to keep the team and operation thriving.

Qualifications

• Proven leadership of front-of-house teams in a busy restaurant.
• Experience managing shifts, staffing levels and guest flow.
• Strong understanding of costs, budgets and restaurant performance.

Responsibilities

• Lead a vibrant, high-performing restaurant with energy and vision.
• Support and develop your team to deliver exceptional guest experiences.
• Jump into service, resolve issues quickly, keep energy high.
• Coach and grow team members, driving performance and engagement.
• Plan and optimise shifts, labour, and coverage to balance service and costs.
• Be an advocate for continuous improvement and Kaizen-style changes.

Skills

Leadership

Customer service

Team management

Shift planning

Financial awareness

Problem solving

Kaizen mindset

Job description

front of house manager | full time

at wagamama, food is life. we care deeply about fresh ingredients, great service, and the kind of leadership that lifts everyone up. as front of house manager, you will lead with energy, orchestrate seamless service, solve problems on the fly, and inspire your team to deliver unforgettable guest experiences

what you’ll be doing

• working closely with the rest of the management team to run a vibrant and high-performing restaurant
• helping your team feel seen, supported, and proud of what they do
• jumping into service, solving problems fast, and keeping energy high
• nurturing your team to grow, not just hit targets
• thinking with a kaizen mindset - constantly spotting the little ways we can do things better, then making them happen

you’ll love this role if you...

• are passionate about supporting your team, focusing on training and developing others to help them be the best they can be whilst maintaining high standards
• are experienced in running and planning shifts to make sure we have the right cover, love working with the team, and coaching on the go
• have experience in managing labour and rotas, and understand the financial performance of your restaurant
• love to celebrate success with your team, recognising what drives individuals and their needs

what you’ll get

• a culture that backs your growth, wellbeing and individuality
• up to £1,000 annual bonus
• biweekly pay and a share of tips*
• 50% off for friends and family
• free meals on shift
• early access to earned pay with wagestream
• 26 weeks full pay and 13 weeks half pay for new parents
• 30% off at other TRG brands (brunning & price pubs, barburrito and more)

in addition to this, we offer the usual benefits such as pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, discounted gym memberships and long service awards

we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way