Front of House Manager

NoFit State; Cardiff; Presencial; GBP 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meals provided

Travel covered

Accommodation options available

Descripción de la vacante

A leading touring circus company in the UK is seeking a Front of House Manager for their travelling production CARNATION. This role involves overseeing public-facing areas, ensuring smooth operations during performances, and managing ticket sales. The ideal candidate will have strong customer service skills and experience in managing a team. The position is freelance and involves travel across the UK from April to September 2026, with accommodations and meals provided during the tour.

Formación

• Experience in managing customer-facing operations in a busy environment.
• Knowledge of ticketing and box office systems is an advantage.
• Ability to work well with a team and take initiative.

Responsabilidades

• Oversee the running of public areas during showtimes.
• Manage café and merchandise areas, ensuring appropriate stock levels.
• Coordinate with team members and support the Tour Manager.
• Supporting the Tour Manager in the running of the day-to-day box office, using our ticket system, Spektrix
• To be the first point of contact outside of the tent during showtimes, to be able a solid and reliable voice of reason when needed
• To manage the sourcing and stocking of the items we sell in our café and merchandise areas, constantly looking ahead to guarantee suitable items and correct stock levels
• Working with the Assistant Producer to manage the POS systems and daily cashing up and recording of incomes
• To attend regular crew meetings, bringing with you any jobs and updates in relation to the front of house areas
• Social media support through contributing relevant content to the bank, as run by the Marketing department in Cardiff
• Fully participate in work necessary to build/strike the tent and site at the beginning and end of each stand
• The desire and willingness to muck in and do what needs to be done to keep the show on the road.
• Be a team player capable of taking both instructions and initiative and supporting those around you
• Any other duties as required

Conocimientos

Customer service

Team player

Cash management

Problem-solving

Communication

Herramientas

Spektrix ticket system

Descripción del empleo

Overview

The position is a touring role that travels with the CARNATION (working title) company in a Big Top and caravans. We live and travel together, we work hard and play hard. We want the people joining us to be living and breathing the lifestyle with us.

Front of House Manager

Responsibilities

Main:

• Overseeing the running of the public facing areas, ensuring the safe and smooth operation of the front of house during showtimes
• Working with the Stage Manager and Tour Manager to ensure the café has suitable staffing and that volunteers have reasonable training in the area they are helping with
• Ensuring the entrance gate is reasonably staffed and helping to sell any walk-up tickets
• Supporting the Tour Manager in the running of the day-to-day box office, using our ticket system, Spektrix
• To be the first point of contact outside of the tent during showtimes, to be able a solid and reliable voice of reason when needed
• To manage the sourcing and stocking of the items we sell in our café and merchandise areas, constantly looking ahead to guarantee suitable items and correct stock levels
• Working with the Assistant Producer to manage the POS systems and daily cashing up and recording of incomes

Other:

• To attend regular crew meetings, bringing with you any jobs and updates in relation to the front of house areas
• Social media support through contributing relevant content to the bank, as run by the Marketing department in Cardiff
• Fully participate in work necessary to build/strike the tent and site at the beginning and end of each stand
• The desire and willingness to muck in and do what needs to be done to keep the show on the road.
• Be a team player capable of taking both instructions and initiative and supporting those around you
• Any other duties as required

NoFit State is the UK’s largest touring contemporary circus company. Every year NoFit State tours 2 to 3 productions within its own Big Top, to theatres, and to outdoor locations throughout the UK and internationally. The company’s Cardiff base houses a year-round programme of both professional and community classes and projects and provides facilities for a wide range of visiting companies and independent artists.

NoFit State is a dynamic creative organisation that thrives on challenge and is constantly seeking to learn and improve in all areas of everything that we do. We are inspired by the things that ordinary people can achieve and celebrate the communal strength that comes from the traditional circus touring life.

Our vision

• We will create extraordinary work
• We will inspire loyalty and passion
• We will change people’s lives
• We will tread lightly on the earth
• We will be a truly sustainable organisation
• We will be an integral part of a vibrant and dynamic sector

Rooted in Wales, NoFit State Circus delivers:

• Medium and large scale professional productions that tour across the UK and internationally
• An extensive participatory community and learning programme
• A professional development programme to support the transition from community participation to professional training and from professional training to employment

Role overview

This is a freelance touring fixed-term position.

Dates: CARNATION Tour 1 April - 25 September 2026

Dates are subject to change – any updates will be communication as soon as possible.

Other: Travel to be covered when in relation to the role

Meals provided, 1 or 2 a day dependent on schedule

Bunk wagon room can be provided if no live-in vehicle is available to you.

Closing date for applications: Sunday 22 February 2026