Front of House Manager

Bannatyne; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established fitness organization in Cardiff is seeking a Front of House Manager to lead the front desk team and ensure outstanding customer service. The role involves managing staff schedules, handling customer inquiries, and overseeing daily operations while fostering a welcoming environment. Ideal candidates should have previous managerial experience in customer service, strong leadership qualities, and excellent communication skills. The position also offers competitive compensation and opportunities for professional development.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20%

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being Services

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Qualifications

• Previous experience in a managerial role within customer service or hospitality.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and motivate the front of house team for exceptional customer service.
• Manage staff schedules and conduct performance reviews.
• Ensure warm greetings and prompt assistance for members and guests.

Skills

Leadership

Interpersonal skills

Customer service

Organizational skills

Multitasking

Tools

CRM Systems

Job description

Job Title :

Front of House Manager

Hours :

40 hours per week

Rate of Pay :

£ per hour

Location :

Cardiff

Perks :

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe / bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Manager :

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking / locking the building if the DM is closing / opening the club. Along with assisting with crisis management.
• Manage staff schedules, ensuring adequate coverage at all times.
• Conduct regular performance reviews and provide ongoing coaching and support to team members.
• Ensure that all members and guests are greeted warmly and assisted promptly.
• Handle customer inquiries, concerns, and complaints efficiently and professionally.
• Create a welcoming environment and ensure the front of house area is always clean and organised.
• Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
• Monitor and manage front of house supplies and inventory with revenue targets.
• Ensure compliance with health and safety regulations and company policies.
• Develop and implement strategies to enhance member engagement and satisfaction.
• Organise and participate in member events and activities to foster a sense of community.
• Assist with budgeting and financial planning for the front of house operations.
• Promote club programs, services, and events to members and guests.

What we are looking for :

• Previous experience in a supervisory or managerial role within customer service or hospitality environment.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a focus on creating positive experiences.
• Good organisational and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Basic financial acumen and experience with budgeting and reporting.
• Ability to work flexible hours, including weekends and holidays. Hours can be starts to finishes.
• It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!