Front of House Leader - Stansted Airport-Full Time

Pret A Manger; Stansted Mountfitchet; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-casual restaurant chain in Stansted is seeking a Front Of House Leader to lead a team focused on exceptional customer experiences. You will ensure high standards and seamless operations while training and inspiring your team. Ideal for those with supervisory experience and a passion for food. The role offers competitive pay and several employee benefits including free meals and flexible shifts.

Benefits

Flexible shifts

Free meals while working

Club Pret Membership

28 days paid holiday

Free parking

Pension scheme

Qualifications

• Previous supervisory experience is essential.
• Must have a passion for providing exceptional customer experiences.
• Ability to inspire and lead a team.

Responsibilities

• Lead the team by example and ensure customer satisfaction.
• Drive high standards in product quality.
• Create personalized customer experiences.
• Ensure seamless front-of-house operations.

Skills

Customer service

Team leadership

Passion for food

Communication

Job description

Join Our Team as a Front Of House Leader at Pret a Manger Unit ACS9, International Departure Lounge, Stansted Airport, Stansted CM24 1RW GBR!!

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast‑paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.

Overview

As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front‑of‑house operations, ensuring everything runs seamlessly.

But that's not all – at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

Key Responsibilities

• Lead the team by example, showing genuine care for our customers' happiness.
• Drive high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
• Create personalised experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

If you have previous supervisory experience and a passion for food and customer service, apply now!

We offer

• £13.90 to £15.15 per hour (inclusive of weekly mystery shopper bonus of £1.25 per hour)
• Flexible shifts
• Free meals while you’re working
• Club Pret Membership, with 50% off food and 5 free drinks a day
• Earn an extra £5 when you start to work between 3am and 5am (terms and conditions apply)
• Earn up to £200 cash when you successfully refer a friend (terms and conditions apply)
• 28 days paid holiday (pro‑rated if you’re part‑time)
• Virtual GP
• Your Pret Benefits – employee discount program (retail, food, restaurants, gym, etc)
• Free shoes
• Rewards for being outstanding
• Pension scheme
• Length of service reward
• And more…

As a Stansted Airport employee you will also enjoy the following unique benefits

• Free parking
• Up to 80% discount on travel to the airport with public transport (more information on the Stansted Airport website)
• Free car park while you are on holiday
• Discounted shopping at Stansted Airport

You want career Growth?

• Outstanding training and development (over 85% of our managers have been internally promoted, with many joining as a team member)
• Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
• Use of our internal “Opportunity Network” to see all of our available Pret jobs both within our shops and at our Support Centre, 75B

About Us

Pret a Manger is a beloved international fast‑casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we’re dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It’s (partly) what we think makes Pret special.

If you thrive in a fast‑paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!

As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will pay for this). As part of the process, you must be able to provide five years of references – these can be:

• Employment Reference
• Self‑Employed Reference
• Unemployment Reference (Job Centre or Benefits Offices)
• School / Education Reference
• Agency Reference

*After initial training **Terms and conditions apply

You want to know more about the role, benefits and values please visit https://www.pret.co.uk/en-GB/pret-jobs