Front of House Leader - Luton Airport-Full Time-Night Shift

Pret A Manger; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-casual restaurant chain in Luton is seeking a Front of House Leader-Night to supervise team operations and ensure exceptional customer experiences. You’ll lead by example, driving standards and creating personalized customer interactions. The role requires some supervisory experience, a passion for food, and a commitment to customer service. Competitive pay and opportunities for training and career growth are offered. Join us in making every bite delightful for our customers!

Benefits

£15.56 to £16.81 per hour

Flexible Shifts

Free meals while you work

Club Pret Membership with discounts

28 days paid holiday

Virtual GP

Employee discount program

Free shoes

Pension scheme

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Passion for food and outstanding customer service.

Responsibilities

• Lead the team by example to deliver exceptional customer service.
• Ensure high standards of product quality and presentation.
• Create personalized experiences for customers for better engagement.
• Inspire the team to maintain a friendly and welcoming atmosphere.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Job description

Overview

As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. At Pret, we invest in your growth through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

We Have The Following Positions Available Right Now

• We have Full-time (35 Hours) Front of House Leader-Night positions available – Shifts are spread over 5 days from Monday Night to Sunday Night and can start as 22:30 and finishing around 08:00 (travel times that aren't too tricky)

Key Responsibilities

• Lead the team by example, showing genuine care for our customers' happiness.
• Driving high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

If you have previous supervisory experience and a passion for food and customer service, apply now!

We Offer

• £15.56 to £16.81 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)
• Flexible Shifts
• Free meals while you’re working
• Club Pret Membership, with 50% off food and 5 free drinks a day.
• Earn an extra £5 when you start to work between 3am and 5am
• 28 days paid holiday (pro-rata if you're part-time)
• Virtual GP
• Your Pret Benefits – employee discount program (Retail, Food, restaurants, Gym, etc)
• Free shoes
• Rewards for being outstanding.
• Pension scheme
• Length of service reward.
• And more…

You want career Growth?

• Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
• Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
• Use of our internal ‘Opportunity Network’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.

About Us

Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we’re dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic and our Coffee Fund supports the next generation of farmers. It’s part of what makes Pret special.

If you thrive in a fast-paced environment, love working and having fun in a team, enjoy early mornings, and have a passion for serving delicious food and drinks, we want to hear from you!

Role

As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will pay for this). As part of the process, you must be able to provide 5 years of references – these can be:

• Employment Reference
• Self-Employed Reference
• Unemployment Reference ( Job Centre or Benefits Offices)
• School/ Education Reference
• Agency Reference

If you want to know more about the role, benefits and values please visit https://www.pret.co.uk/en-GB/pret-jobs

• After initial training
• Terms and conditions apply