Front of House Leader - Gatwick Airport - Night Shift - Full Time

Pret a Manger; Wootton Bridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known food and beverage chain in Wootton Bridge seeks a Front of House Leader to ensure customer satisfaction and high operational standards. You will lead the team, creating personalized experiences for customers while managing shifts from Monday night to Sunday night. This full-time position offers competitive pay, free meals during shifts, and opportunities for career growth through training programs.

Benefits

Free meals while working

50% off food with Club Pret Membership

Free shoes

28 days paid holiday

Employee discount program

Pension scheme

Qualifications

• Passionate about providing exceptional customer experiences.
• Thrives in a fast-paced team environment.
• Ability to coach and inspire team members.

Responsibilities

• Lead the team by example, ensuring customer happiness.
• Drive high standards in coffee quality and sandwich appearance.
• Create personalized experiences for each customer.

Skills

Customer care

Team leadership

Communication

Problem-solving

Job description

Overview

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops. As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. At Pret, we invest in your growth through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers.

Responsibilities

• Lead the team by example, showing genuine care for our customers' happiness.
• Driving high standards every time, whether that's through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

Overview of Role Details

• £16.56 - £17.81 per hour
• Full time positions
• Position: Front of House Leader - Night (35 Hours, shifts over 5 days from Monday Night to Sunday Night; typical start around 10pm, finish around 9am)
• Shifts may include travel considerations
• Inclusive of weekly mystery shopper bonus of £1.25 per hour
• Free meals while you're working
• Club Pret Membership with 50% off food and 5 free drinks a day
• Earn an extra £5 when you start to work between 3am and 5am
• 28 days paid holiday (pro-rata if part-time)
• Virtual GP
• Your Pret Benefits – employee discount program (Retail, Food, restaurants, Gym, etc.)
• Free shoes
• Rewards for outstanding performance
• Pension scheme
• Length of service rewards
• And more…
• Career growth through outstanding training and development (Over 85% of managers promoted internally, many starting as a Team Member)
• Opportunities for professional qualifications: Apprenticeships Level 3
• Access to the internal 'Opportunity Network' for available Pret jobs across shops and Support Centre