Front of House Leader - Exeter University

Pret A Manger; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular fast-casual restaurant chain in Exeter is seeking a Front Of House Leader to lead the team in providing exceptional customer experiences. This role involves ensuring high operational standards and training team members. The ideal candidate will have supervisory experience and a passion for customer service. Competitive pay and benefits including free meals and extensive training opportunities are offered.

Benefits

£13.31 to £14.56 per hour

Free meals while working

50% off food with Club Pret Membership

Pension scheme

28 days paid holiday (pro-rata if part-time)

Qualifications

• Previous supervisory experience in a customer service role.
• Passion for food and customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead the team and ensure customer satisfaction.
• Drive high standards in product quality.
• Ensure a welcoming atmosphere for customers.

Skills

Customer service

Team leadership

Communication

Job description

Join Our Team as a Front Of House Leader at Pret, Stocker Road, Exeter EX4 4SZ GBR!

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast‑paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.

Overview

As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You’ll be the eyes and ears for front‑of‑house operations, ensuring everything runs seamlessly. At Pret, we invest in your growth – you’ll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

We Have The Following Positions Available Right Now

• Full‑time – shifts are spread over 5 days from Monday to Sunday. You must be available from 6:00 am to 8:30 pm.

Key Responsibilities

• Lead the team by example, showing genuine care for our customers’ happiness.
• Drive high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
• Create personalised experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness and respect, making Pret a welcoming place for all.

If you have previous supervisory experience and a passion for food and customer service, apply now!

We Offer

• £13.31 to £14.56 per hour (inclusive of weekly mystery‑shopper bonus of £1.25 per hour)*
• Free meals while you’re working
• Club Pret Membership – 50 % off food and 5 free drinks a day
• Earn an extra £5 when you start to work between 3 am and 5 am **
• 28 days paid holiday (pro‑rata if you’re part‑time)
• Virtual GP
• Your Pret Benefits – employee discount programme (retail, food, restaurants, gym, etc)
• Free shoes
• Rewards for being outstanding.
• Pension scheme
• Length of service reward.
• And more…

You want career Growth?

• Outstanding training and development (over 85 % of our managers have been internally promoted with many joining as a Team Member).
• Grow with us and earn professional qualifications: we offer apprenticeships Level 3.
• Use our internal “Opportunity Network” to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.

About Us

Pret a Manger is a beloved international fast‑casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we’re dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100 % organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It’s (partly) what we think makes Pret special.

If you thrive in a fast‑paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!

If you want to know more about the role, benefits and values, please visit https://www.pret.co.uk/en-GB/pret-jobs.

• After initial training
• Terms and conditions apply