Front of House Leader - Bath, Southgate Centre - Full Time

Pret a Manger; Starkholmes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known fast-casual restaurant chain in Starkholmes is seeking enthusiastic Leaders who will play a pivotal role in providing exceptional customer experiences. As a Leader, you will support and coach your team to deliver outstanding service while maintaining high standards. This role offers career growth opportunities through extensive training. The position pays £13.56 to £14.81 per hour with additional benefits including free meals and employee discounts.

Benefits

Free meals while you work

Club Pret Membership with 50% off food

28 days paid holiday

Pension scheme

Rewards for outstanding performance

Qualifications

• Passion for providing exceptional customer experiences.
• Thrives in fast-paced environments with teamwork focus.
• Availability for early morning shifts.

Responsibilities

• Lead the team by example, ensuring customer happiness.
• Drive high standards in product quality and appearance.
• Create personalized customer experiences.

Skills

Customer service

Team leadership

Communication skills

Job description

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops., As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that's not all - at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

Responsibilities

• Lead the team by example, showing genuine care for our customers' happiness.
• Driving high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

About the role

If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you! Pret a Manger is a beloved international fast‑casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we’re dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It’s (partly) what we think makes Pret special.

Full‑time – Shifts are spread over 5 days from Monday to Sunday. You must be available from 5:00 am to 8:30 pm, £13.56 to £14.81 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour).

Benefits

• Free meals while you’re working
• Club Pret Membership, with 50% off food and 5 free drinks a day.
• Earn an extra £5 when you start to work between 3 am and 5 am
• 28 days paid holiday (pro‑rata if you’re part‑time)
• Virtual GP
• Your Pret Benefits – employee discount program (Retail, Food, Restaurants, Gym, etc)
• Free shoes
• Rewards for being outstanding.
• Pension scheme
• Length of service reward.
• And more…

You want career Growth?

Career Growth

• Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
• Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
• Use of our internal ‘Opportunity Network’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.