Front of House Host / Administrator

BUPA; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading health insurance provider in Battersea is seeking a highly motivated Front Of House Host/Administrator for their corporate onsite health centre. This full-time role involves welcoming patients, handling inquiries, and providing outstanding customer service. Ideal candidates will have exceptional interpersonal skills and the ability to manage tasks efficiently. Fantastic benefits include health insurance, a performance bonus, and 25 days of holiday. Join a diverse and inclusive workplace committed to the health and well-being of its people.

Benefits

25 days holiday, with option to buy or sell

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Onsite gyms or local discounts

Various other benefits and online discounts

Qualifications

• Proven experience in client-focused roles such as retail or hospitality.
• Excellent interpersonal and communication skills.
• Capability to manage time effectively and switch tasks as needed.
• Strong computing skills and familiarity with Microsoft Office packages.
• Previous administration experience is preferable.

Responsibilities

• Welcome patients and respond to their requests professionally.
• Handle patient interactions with hospitality and professionalism.
• Schedule patient appointments and manage communication through a multi-phone line system.
• Maintain accurate records and ensure safety in working areas.
• Perform financial administrative duties.

Skills

Exceptional customer service

Interpersonal skills

Time management

Attention to detail

Computing skills

Tools

Microsoft Office

Job description

Job Description:

Front Of House Host/Administrator
Corporate onsite Health Centre,Battersea, SW8 5BN
Permanent

£29,300 per annum + Fantastic Benefits
Full time (40 Hours) - shifts will be flexible - either 7.30 to 4.30 or 9 to 6 or 8 to 5

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

An exciting opportunity for a highly motivated individual to work within our client onsite prestigious clinic in Battersea. You will ensure all front of house and administrative activities in the Bupa Centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

What you'll do:

• Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
• Maintains data protection by following Bupa protocols
• Scheduling patient appointments
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe
• Financial administrative duties
• Accurate records maintained

What you'll bring:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
• Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift
• Excellent attention to detail, you'll need to have solid computing skills and an understanding of the various Microsoft office packages
• Previous administration experience is preferable but not essential

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

Time Type: Full time

Job Area: Administration

Locations: Clinic - Apple