Front of House / Customer Service Assistant

JobStart Scheme; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A dedicated fitness organization in Belfast is seeking a Front of House / Customer Service Assistant. This entry-level role focuses on supporting daily operations, greeting customers, and performing administrative tasks. Ideal candidates should develop confidence in communication, time management, and IT skills, with flexible working hours up to 25 hours per week available.

Qualifications

• Ability to greet and interact with members professionally.
• Experience in handling bookings and managing schedules.
• Confidence in verbal and written communication.

Responsibilities

• Welcoming members and visitors to the gym.
• Assisting with check-ins and class bookings.
• Keeping the reception area clean and organized.

Skills

Communication skills

Time management

IT & Booking systems proficiency

Job description

Front of House / Customer Service Assistant

THE EMPLOYER IS: DEDICATED FITNESSThis is an entry-level customer service role ideal for someone interested in working in a fitness or health-related environment. The role focuses on supporting the day-to-day front-of-house operations, greeting customers, and assisting with administrative tasks.

Responsibilities

• Welcoming members and visitors to the gym.
• Assisting with check-ins and class bookings.
• Answering phone calls and responding to general enquiries.
• Keeping the reception area clean and organised.
• Assisting with basic admin tasks such as filing and stock checks.

Skills and Qualifications

• Learning how to greet and interact with members professionally, handle enquiries, and resolve minor issues or direct customers appropriately.
• Reception & administrative tasks gaining experience in handling bookings, answering calls, managing schedules, and supporting daily administrative processes.
• Communication skills developing confidence in both verbal and written communication (e.g. email replies, phone etiquette, and member interactions).
• Time management & punctuality - Learning to manage tasks during busy periods and ensure a consistent front-of-house presence during peak hours.
• IT & Booking systems proficiency training on digital tools and booking software used to manage memberships, classes, and customer databases.

Further Information

The Employer is: DEDICATED FITNESSJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1746273 Job Sector Secretarial and Administration,Customer Service and Call Centre Area Belfast Location Belfast Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 18/11/2025 Closing date 29/12/2025 Worktime To be confirmed with employer