Front of House Coordinator - The Wellness Clinic

Harrods Careers; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail employer in Cheltenham is seeking a Front of House Coordinator for its Wellness Clinic. This role involves managing front desk operations and delivering exceptional customer service to an elite clientele. Responsibilities include handling inquiries, managing bookings, and maintaining discretion and confidentiality. Candidates should have experience in the luxury market and excellent English skills. The position offers a permanent contract within a unique and rewarding environment.

Qualifications

• Proficient in managing appointments and multitasking IT systems.
• Experience in luxury markets with high-end clientele.
• Excellent written and spoken English.

Responsibilities

• Deliver exceptional customer service and manage front desk operations.
• Handle bookings and inquiries via phone and email.
• Maintain high standards of discretion and confidentiality.

Skills

Appointment management

Excellent customer service

Multitasking

Knowledge of medical terminology

Discretion and empathy

Job description

Front of House Coordinator - The Wellness Clinic

The Wellness Clinic within Harrods, is seeking a dedicated Wellness Clinic Coordinator to manage front desk operations. This luxury space unites the world’s leading remedial, aesthetic, and wellbeing specialists, attracting Harrods' exclusive clientele.

Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About The Role

As the Wellness Clinic Coordinator, you will be responsible for delivering exceptional results through outstanding service and customer experience. Your role will encompass both customer‑facing reception duties and call centre administration, including managing bookings and inquiries via telephone and email.

You will also:

• Maintain the highest standards of discretion and confidentiality at the front desk.
• Act as the first point of contact, providing a warm and welcoming experience for all visitors.
• Learn, understand, and effectively communicate our extensive treatment and product offerings, which blend technology with ancient healing techniques.
• Issue and manage medical forms, ensuring they are completed and returned in advance of appointments.

About You

You are proficient in appointment management and can multitask IT systems with complete accuracy. With experience in the luxury market and exposure to high‑end clientele, you understand the importance of discretion. Additionally, you possess:

• Knowledge of the medical, health, and aesthetic fields and standard treatments offered.
• The ability to be discreet, empathetic, and provide impeccable customer service.
• Excellent written and spoken English.
• Understanding of medical terminology (beneficial).
• Ability to multitask and switch seamlessly between reception, administration, and phone/email inquiries.
• Capacity to develop strong professional relationships with practitioners and doctors.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.

Additional Information

Time Type: Permanent

Department: Clinic Products (Swaran Shukla)