Front of House Coordinator

Career Choices Dewis Gyrfa Ltd; Pembroke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused housing association in Pembroke is seeking a Front of House Coordinator. The role involves welcoming tenants and visitors, managing administrative tasks, and supporting community events. Suitable candidates will have excellent communication skills, organizational abilities, and a strong customer service background. This part-time position offers competitive pay at £13.17 per hour and provides various employee benefits, including training and healthcare support.

Benefits

28 days annual leave

Free DBS

Healthcare cash plan

Employee assistance programme

Paid training

Life assurance

Pension scheme with match

Enhanced leave pay

Qualifications

• Full UK driving licence is required.
• Experience in customer service or related roles.
• Ability to manage workload effectively.

Responsibilities

• Welcome tenants, visitors, and contractors.
• Provide housing information and coordinate admin tasks.
• Support community events and manage the on-site shop.

Skills

Empathetic communication

Organisational skills

Proficiency in Microsoft Office

Team player

Job description

Role and Salary

Front of House Coordinator

• Location: Bro Preseli, Pembroke
• Hours: 32 Hours per week (part-time maternity cover)
• Cover end date: 26th February 2027
• Pay: £13.17 per hour (£21,917 annual salary)

You will need to hold a Full UK driving licence.

Recruitment Details

• Closing date: Tuesday 16th December 2025 at 12pm noon
• Interview date: Tuesday 23rd December 2025
• No sponsorship provided

About the Role

As a Front of House Coordinator, you’ll play a key role in creating a vibrant and supportive community.

Responsibilities

• Welcoming tenants, visitors and contractors
• Providing housing information and coordinating admin tasks
• Supporting community events and managing the on‑site shop
• Handling payments, petty cash and basic financial administration
• Showing potential tenants around the scheme and assisting with move‑ins
• Maintaining accurate records and liaising with other teams

About You

• Empathetic, diplomatic, and a great communicator
• Organised with strong attention to detail and able to manage your own workload
• Proficient in Microsoft Office and able to learn new systems
• Positive, proactive, and flexible team player

Values

• Kind
• Trusting
• Accountable
• Innovative

Previous Experience

• Customer Service
• Hospitality
• Front of House, Receptionist
• Customer Service Advisor
• Office Administrator
• Housing Assistant
• Community Support Worker
• Community Engagement or Volunteer
• Care or Support Backgrounds

Benefits

• 28 days annual leave (excluding bank holidays), increasing up to 33 days with long service
• Free DBS
• Free health care cash plan 24/7
• Employee assistance programme
• Eligibility to apply for a blue light card
• Paid training
• Life assurance (3× salary)
• Pension scheme with up to 8% organisation match (opt‑in)
• Enhanced sickness and maternity/paternity leave pay

Contact

Please feel welcome to contact Markus Botha, Extra Care Manager on 07870654215 or markus.bothacaredig.co.uk who will be happy to answer any questions you may have about this role.

Recruitment Pack

Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the 'apply now' tab found on this job vacancy on our website current vacancies.

About Us

We are a registered social landlord (RSL) based in Swansea. Established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high‑quality affordable homes and provide a range of services.

• including the development of new homes to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.

We are an ambitious and well‑established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).