Front of House Coordinator

ISS Facilities Services; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a Front of House Coordinator to join their team in Edinburgh. This role is crucial in delivering exceptional customer service and maintaining a vibrant workplace environment. Responsibilities include managing the customer journey, conducting site audits, and building strong relationships with clients and staff. Ideal candidates will have experience in hospitality or customer service, excellent communication skills, and a commitment to health and safety. Competitive benefits offered.

Qualifications

• Previous experience in corporate, hospitality, or customer service environments.
• Proficient in MS Office and comfortable working with systems.
• Strong communication skills and high attention to detail.

Responsibilities

• Act as the primary ambassador for workplace experience, delivering exceptional service.
• Own and manage the customer touchpoint journey.
• Build strong relationships with clients and ISS employees.

Skills

Customer service experience

Communication skills

Time management

Attention to detail

MS Office proficiency

Health & Safety understanding

Job description

FOH Coordinator

Contract: Banking

Location: Edinburgh, EH2 2LL

Hours of work: 37.5

Contract Type: Permanent

We are seeking a Front of House Coordinator to join our workplace experience team and play a pivotal role in shaping a vibrant, welcoming environment.

As an ambassador of exceptional service, you will be the first point of contact for clients and visitors, ensuring every interaction reflects our commitment to quality and professionalism.

Job Description

In this role, you will actively seek opportunities to improve onsite service delivery, implement new initiatives aligned with the ISS Global Strategy, and maintain strong relationships with stakeholders.

You will own the customer touchpoint journey, ensuring seamless service and a 5-star experience that exceeds expectations.

Key Responsibilities

• Act as the primary ambassador for workplace experience, delivering exceptional service at all times.
• Own and manage the customer touchpoint journey, ensuring user‑centric concepts are implemented.
• Build strong relationships with clients and ISS employees, becoming a trusted partner.
• Raise and manage helpdesk tickets for FOH tasks, collaborating with teams to close tasks promptly.
• Conduct site audits and identify opportunities to enhance service provision.
• Ensure all FOH KPIs are met and training for SOPs and compliance checks is completed regularly.
• Support events and handle client personal requests such as printing, mobile recharging, and presentations.
• Answer calls and enquiries professionally, redirecting as necessary and maintaining high standards of courtesy.

Professional and Personal Competencies/Qualifications

• Previous experience in corporate, hospitality, or customer service environments.
• Proficient in MS Office and comfortable working with systems.
• Strong communication skills and high attention to detail.
• Excellent time management and ability to work independently or as part of a team.
• Motivated, flexible, and committed to delivering outstanding customer service.
• Understanding of Health & Safety requirements.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]