Front Of House Coordinator

Portico; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic service company in Edinburgh is seeking a Front of House Coordinator for a multi-tenanted office building. This role involves providing a warm welcome and customer-focused service, working closely with the facilities manager to ensure a positive environment. Ideal candidates will possess strong attention to detail, excellent adaptability, and a passion for customer service. This position offers competitive salary and various employee benefits including training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Qualifications

• Strong attention to detail and natural initiative to take tasks on automatically.
• Excellent interpersonal skills with a focus on building strong relationships.
• Flexibility and adaptability to meet differing client needs.

Responsibilities

• Provide a friendly welcome and customer-focused assistance onsite.
• Work closely with the facilities manager to enhance visitor experiences.
• Be the sole Portico team member on site while supporting larger team objectives.

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Front of House Coordinator, for a multi-tenanted office building in Edinburgh.

The overall aim of the Front of House Coordinator is to work alongside the facilities manager and other service providers to create and cultivate a positive visitor experience.

The Front of House Coordinator will provide a friendly welcome, customer focused assistance onsite and a fond farewell to create lasting memories for visitors & occupiers.

They will have a fantastic knowledge of the building's operations and work closely with the client to innovate regularly.

Shifts: 40 hours per week, shifts from 8am-5pm Mon-Fri.

Salary: £30,000

Qualifications

The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to look after differing client needs. Passionate and an excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.

Customer Service Experience Is Required For The Role.

This is a stand-alone reception role. So, the successful candidate must be comfortable to be the sole Portico team member on site, whilst being a part of a larger team within the portfolio.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.