Front of House Co-ordinator

Booker Group plc; Ayr; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Colleague discounts

Tesco discount card after probation

Tesco Mobile deals

Pension contributions

Health & wellbeing support

Cycle to work scheme

Annual leave package

Job summary

Booker Wholesale is seeking a Branch Assistant to support the Customer Service Supervisor and deliver excellent service at the Ayr branch. You will handle customer accounts, assist at the checkout, and collaborate with team members across departments to ensure smooth operations.

The role emphasizes attention to detail, strong communication, and the ability to lead from the front during busy periods, contributing to a positive store experience.

Qualifications

• Experience delivering friendly customer service and handling enquiries.
• Strong communication skills with customers and colleagues.
• Ability to prioritise tasks and stay organised.

Responsibilities

• Support the Customer Service Supervisor and maintain accurate customer account records.
• Provide fast, efficient service at checkouts and on reception as needed.
• Take ownership of customer service operations in the supervisor's absence.

Skills

Customer service

Communication

Attention to detail

Leadership

Job description

The following content displays a map of the jobs location - Boundary Road Heathfield Industrial Estate Ayr

Tuesday to Friday 11:00-16:15, Saturday 07:00-13:30

Competitive Salary & Benefits

Working Hours:

26

Location:

Boundary Road Heathfield Industrial Estate Ayr

Closing Date:

02/10/2026

Job Category:

Branch Assistant

Dept/Region:

Region 1

Business Area:

Booker Wholesale

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

You will support the Customer Service Supervisor toensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points,providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.

You will be responsible for

Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.

Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.

Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.

You will need

An ability to lead from the front and be able to prioritise your workload.

Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.

Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.

A good eye for detail as you will be involved with various administrative duties.

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things we love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*