Front of House/Client Services Representative *£28k*

Office Angels; Ashford; On-site; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Front of House/Client Services Representative in Ashford. This role involves welcoming visitors, maintaining reception standards, and supporting day-to-day operations. The ideal candidate has experience in customer service and strong communication skills. Join a lively team dedicated to creating positive experiences.

Benefits

25 days annual leave

Free parking

Private health care

Life assurance

Discretionary annual bonus

Qualifications

• Previous experience in a front-of-house or customer service role.
• Strong communication skills and the ability to interact effectively with diverse individuals.
• Proficient in administrative tasks and familiar with basic financial management.

Responsibilities

• Greet and assist all visitors and tenants, ensuring a warm atmosphere.
• Manage the reception and meeting areas, maintaining high standards.
• Facilitate day-to-day operations and sales of the centre.

Skills

Customer service experience

Communication skills

Administrative proficiency

Job description

Our client is looking to recruit a dynamic and motivated Front of House/Client Services Representative to join their team. In this key role, you will play a crucial role in managing the welcoming experience for all visitors and tenants in Ashford. Reporting to the Management Team, you will utilise your outstanding administrative, organisational, and communication skills to ensure that everyone who walks through our doors feels valued and appreciated.

Please find all the details below:

Job title

Front of House/Client Services Representative

Location

Ashford, Kent. This is an office-based position due to the nature of the role.

Hours

Monday-Friday, 8:30am-5pm

Salary

£26,000 - £28,000

Benefits

25 days annual leave, free parking, private health care, life assurance, free annual eye test, discretionary annual bonus

Culture

Be part of a lively and supportive team dedicated to creating a positive atmosphere.

Opportunities

Engage in projects that allow you to develop your skills and advance your career.

Key Responsibilities

• Welcoming Visitors: Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere.
• Maintain Standards: Manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times.
• Operational Support: Work closely with the Operations and Commercial Directors to facilitate the day-to-day operations and sales of the centre.
• Customer Engagement: Build strong relationships with business centre clients, gathering feedback to enhance their experience continuously.
• Administrative Excellence: Ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing.

You’ll be the ideal candidate for this role if you have the following

• Previous experience in a front-of-house or customer service role.
• Strong communication skills and the ability to interact effectively with diverse individuals.
• Proficient in administrative tasks and familiar with basic financial management.
• You must be confident, adaptable, and ready to tackle any challenge with a smile.
• Your keen eye for detail will help maintain high standards across all areas of the business centre.
• You are motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service.

Next steps

If you are excited about creating memorable experiences for others and making a lasting impact, we want to hear from you! Apply today to join our client's team as a Front of House Representative.

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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