Front of House Assistant - Orpington

Bannatyne Group; Orpington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading wellness company in Orpington seeks a Front of House Assistant to provide exceptional customer service and support spa operations. Candidates should embody a warm personality and strong interpersonal skills, dedicated to ensuring guests have a positive experience. Flexibility for varied hours and a passion for health and wellness are essential. Benefits include complimentary meals, gym membership, and opportunities for personal development.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted Spa Treatments – 30%

Discounted Meals and Beverages – 50%

Qualifications

• Proven experience in a receptionist or customer service role is desirable.
• Proficiency in using booking systems and basic computer skills is beneficial.
• Genuine passion for health and wellness.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Handle guest inquiries regarding spa services and products.
• Manage spa bookings and appointments.
• Ensure the reception area is clean, tidy and inviting.
• Assist with the promotion of spa services and special offers.

Skills

Strong interpersonal and communication skills

Customer-focused attitude

Excellent organisational skills

Multitasking abilities

Ability to establish rapport and build trust

Job description

Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B‑Fed – complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave increases with tenure
• Free gym membership
• Complimentary gym membership for another person (after 2 years service)
• Discounted Spa Treatments – 30%
• Discounted Spa Goods – 20% ELEMIS Products
• Discounted Meals and Beverages – 50% cafe/bar
• Career & Personal Development training
• Mental Health, Well‑Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour
• Deal with emails, phone calls and face‑to‑face queries
• Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process
• Handle guest inquiries providing information about spa services, treatments and products
• Process payments and manage the reception area efficiently
• Assist with the promotion of spa services, special offers and retail products
• Ensure the reception area is clean, tidy and inviting at all times
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery
• Ensure all visitors to the site are logged correctly including contractors and guest passes
• Undertake all relevant training required for the role

What we are looking for

• Strong interpersonal and communication skills and a customer‑focused attitude
• A genuine passion for health, wellness and customer service
• Excellent organisational skills and multitasking abilities
• The ability to establish rapport, build trust and demonstrate credibility
• Ability to work flexible hours, including weekends and holidays (hours can be 5.30am starts to 10.30pm finishes)

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.