Front of House Assistant Manager

Crafted at Powdermills; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A life-friendly hotel group in the UK is seeking an exceptional Assistant FOH Manager to lead front-of-house operations. This role involves assisting with revenue strategies, supervising reception and housekeeping teams, and ensuring outstanding guest experiences. The ideal candidate will have extensive front-of-house management experience, a track record in revenue management, and strong hospitality skills. Join us to shape a welcoming and inclusive culture while delivering exceptional service.

Qualifications

• Extensive experience in front-of-house management in the hospitality industry.
• Proven track record in revenue management.
• Confident using MEWS, SiteMinder, and other booking platforms.
• Strong leadership and team management skills.
• Exceptional hospitality skills and ability to handle high-pressure situations.
• Outstanding attention to detail.

Responsibilities

• Assist revenue strategies for front of house.
• Work closely with FOH Manager and Sales team.
• Supervise daily operations of the front desk.
• Ensure every guest receives outstanding hospitality.
• Oversee cleanliness and organization of guest areas.
• Develop and implement training programs.

Skills

Front-of-house management experience

Revenue management

MEWS and SiteMinder proficiency

Leadership and team management

Exceptional hospitality skills

Attention to detail

Organizational skills

Training and development experience

Guest rapport building

Strong communication skills

Proactive and commercially aware

Job description

We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you : a new role defines how you spend your days, who you spend them with, and what your future looks like.

Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.

Us

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff : nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025 : Crafted at Powdermills, East Sussex.

More specifics will follow as planning and pieces fall into place. So, for now, here’s the sentiment behind Crafted…

It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.

In short, Dr Evil’s stolen our mojo.

We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.

Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.

You

Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.

We’re seeking an exceptional Assistant FOH Manager to join our team at Crafted. Reporting directly to the FOH Manager, you will be responsible for assisting all front-of-house operations, reception team and housekeeping, and driving revenue management strategies. You will be a key player in ensuring our guests receive outstanding service, creating an unforgettable experience through exceptional attention to detail, proactive problem-solving, and going above and beyond expectations.

That said, as Assistant FOH & Reservations Manager your primary responsibilities will be to :

Assist revenue strategies for the front of house, including room rates, occupancy, and pricing strategies, across direct bookings, OTAs and group enquiries.

Work closely and deputize with the FOH Manager, Sales and Marketing team to implement pricing adjustments and maximise revenue.

Assist ,lead , motivate, and manage the reception and housekeeping teams, ensuring all tasks are completed efficiently and to the highest standard. Supervise daily operations of the front desk.

Ensure that every guest receives outstanding hospitality by anticipating needs, providing personalised service, and going above and beyond to exceed expectations.

Oversee the cleanliness and organisation of guest areas, including the reception area, lobby, and all public spaces, ensuring they meet Crafted’s high standards of presentation.

Develop and implement training programs to continually improve the team’s skills, hospitality standards, and product knowledge. Provide regular feedback and conduct performance reviews.

Build strong relationships with guests, acting as a liaison between the front-of-house team and other departments to deliver seamless service.

Oversee inventory of front-of-house supplies.

Ensure front-of-house and guest-facing operations adhere to health, safety, and hygiene standards.

Work closely with other departments, including marketing, food and beverage, and operations

Be the go-to person for MEWS, Hijiffy, and Siteminder – owning setup, troubleshooting, reporting and best practice use.

We’re looking for someone with :

• Extensive experience in front-of-house management in the hospitality industry.
• Proven track record in revenue management.
• Confident using MEWS, SiteMinder, and other booking platforms
• Strong leadership and team management skills, with the ability to motivate and guide a team.
• Exceptional hospitality skills, with the ability to handle high-pressure situations.
• Outstanding attention to detail and commitment to delivering a flawless guest experience.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• Experience in training and developing staff to enhance service delivery and team performance.
• Ability to build rapport with guests and create a welcoming, inclusive atmosphere.
• Strong communication skills, and the ability to collaborate with multiple departments.
• Proactive and commercially aware – always looking for ways to improve and optimise.

Together

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.

To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles : no one’s too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations : people who are humble enough to jump in, and serious about making an impact.

Three values we’ll expect you to live by :

• Enjoy it : it’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming behind the bar or moving with the music.
• Own it : whoever you are, and whatever your role, someone’s enjoyment is in your hands. Always keep an eye out.
• Improve it : ask for feedback (and don’t be scared of what follows), and be curious. We’ll give you plenty of chances to learn and develop.