Front of House Assistant

JobStart Scheme; Holywood; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading cultural institution in Holywood is seeking a Front of House Assistant to deliver exceptional customer service and maintain a welcoming environment. Responsibilities include providing information to visitors, supporting museum events, and handling admission processes. Ideal candidates will have customer service experience and be available for flexible hours including weekends. Competitive hourly pay based on age and experience.

Qualifications

• Experience working within a team and individually.
• Availability for flexible hours including weekends and holidays.
• Experience in a museum or visitor attraction setting.

Responsibilities

• Provide a welcoming information service to all visitors.
• Promote and support museum venues and membership.
• Maintain cleanliness and safety of areas of work.

Skills

Teamwork

Customer service

Flexibility

Computer skills

Foreign language(s)

Tools

Computerized visitor admissions system

Retail till system

Job description

THE EMPLOYER IS: NATIONAL MUSEUMS NINational Museums NI is a leading cultural institution and is responsible for ensuring that its significant collection is developed, cared for and accessible to the widest possible audience.We care for, develop and provide access to the National Collection of 1.4 million objects which are multidisciplinary, diverse and span all time periods, referencing Northern Ireland within and to the wider world.The Front of House Assistant will assist in the provision of an efficient and effective information giving, ticketing and retail sales service to the users of the museum in a range of areas including the visitor information centre, museum admission points and shops.They will provide all visitors a high quality experience, creating a welcoming atmosphere and providing a high standard of customer care.

Responsibilities

• To provide a front line welcome and information service to all museum visitors both in person and by phone, including providing accurate and up-to date information on the museum’s facilities, exhibits, collections, and events programmes.
• To work on an individual basis or as part of a team as required.
• To actively promote National Museums NI venues and membership scheme.
• To maintain the general cleanliness and tidiness of the areas of work.
• To wear uniform in accordance with the National Museums NI uniform policy.
• To ensure the safety of visitors and of other employees by strict adherence to all relevant policies and procedures, including Emergency Evacuation procedures, the Health and Safety Policy and the Safeguarding Children and Adults at Risk Policy.
• To provide front of house support to the museum’s programme of corporate and special events.
• To act as Deputy Fire Marshall on a rostered basis in line with Fire Evacuation procedures.
• Support the efficient day to day running of the shop including opening/closing procedures.
• To operate the EPOS system, adhering to the operating standards, and provide an efficient and effective sales service to visitors. Along with following museum cash handling procedures and retail operating procedures.
• Maintain high standards on the shop floor through effective visual merchandising, stock replenishment and housekeeping, to enhance customer experience and maximise sales.
• To ensure a high level of product knowledge to best engage with visitors.
• To support the processing and operational delivery of e-commerce.
• To participate in all stock control and stock checks.
• To promote Gift Aid where applicable.
• Process museum admission and activity bookings in accordance with relevant GDPR requirements.
• To deal with customer comments and concerns in accordance with the museum’s policy.
• To lead the warm welcome for school groups and access groups.
• To act as a co-ordination point for Lost Property and to deal with any issues in accordance with the museums policy.
• Promote team working and ensure effective communication within the team and across other areas of the business.
• To undertake regular training and personal development programmes to enhance the visitor experience.
• Ensure the delivery of National Museums NI’s Vision, Mission and Values and role mode our behaviours with colleagues and visitors.
• Help to embed a culture to continuous improvement and ensure best practice is shared.
• To carry out other duties as required by the Museum, consistent with the grade and responsibilities of the post.

Skills and Qualifications

• Experience of working within a team and as an individual within a team.
• Availability to work flexible hours within a rota system including weekends, evenings and bank holidays.
• Experience of utilising a computerised visitor admissions or computerised retail till system.
• Experience of working within a museum, heritage site or other visitor attraction.
• Have qualifications, skills or experience of particular use to the Museum e.g. foreign language(s), sign language.

Further Information

The Employer is: NATIONAL MUSEUMS NIJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1746528 Job Sector Customer Service and Call Centre,Secretarial and Administration Area Co Down Location Holywood Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour. No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 19/11/2025 Closing date 30/12/2025 Worktime Days to be confirmed, hours between 9am - 5pm with weekend shifts.

Area: Derry or Londonderry
Closing date: 21 Nov 2025